Job Description

Tuxedo Coordinator / Store Concierge

Job Summary

At Bridal Gallery, we believe every customer deserves an exceptional experience while preparing for one of life's biggest celebrations. As our Tuxedo Coordinator / Store Concierge, you will be the primary point of contact for all tuxedo rentals and purchases while also creating a warm, welcoming experience for every guest who walks through our doors.

This role combines customer service, sales, organization, and attention to detail. You'll guide customers through tuxedo selections, coordinate measurements, manage wedding parties, and ensure every order is accurate and delivered on time. In addition, you'll support our front desk and assist with other areas of the store as needed.

If you're highly organized, enjoy building relationships, thrive in a fast-paced environment, and love helping people celebrate life's special moments, we'd love to meet you.

Position Overview

Reporting to Store Leadership, the Tuxedo Coordinator / Store Concierge is responsible for achieving tuxedo sales goals while delivering exceptional guest experiences. This position oversees tuxedo bookings from start to finish, ensuring every detail is handled accurately and professionally.

The ideal candidate is a strong communicator, enjoys sales, has excellent organizational skills, and takes pride in creating memorable experiences for every guest.

Key Responsibilities

Sales & Guest Experience

• Provide exceptional customer service throughout the tuxedo rental and purchase process.
• Build relationships with wedding parties, prom customers, and special event clients.
• Recommend tuxedo styles, accessories, and coordinating products.
• Sell and book tuxedo rentals and purchases while identifying additional sales opportunities.
• Maintain extensive product knowledge on tuxedos, accessories, sizing, special orders, and shipping timelines.
• Educate guests on rental policies, deadlines, and fitting expectations.
• Resolve guest concerns professionally and involve management when necessary.

Tuxedo Coordination

• Manage all tuxedo bookings from reservation through return.
• Accurately input customer information, measurements, and color selections.
• Measure and size both men and women for tuxedo rentals and purchases.
• Coordinate wedding party information and ensure order accuracy.
• Monitor deadlines and communicate with customers regarding upcoming appointments and arrivals.
• Maintain organized customer records and follow-up communications.

Store Operations

• Maintain an organized, clean, and visually appealing tuxedo department.
• Steam and prepare new arrivals and special orders, including tuxedos, bridal gowns, prom dresses, and accessories.
• Assist with merchandising displays, mannequins, and inventory organization.
• Support front desk responsibilities, including greeting guests, answering phones, scheduling appointments, and assisting walk-in customers.
• Help other departments as business needs require.

Leadership & Teamwork

• Foster a positive, professional, and collaborative work environment.
• Communicate clearly and respectfully with guests and coworkers.
• Take ownership of responsibilities and contribute to team success.
• Support training and learning opportunities for fellow associates.
• Handle conflict professionally and constructively.
• Serve as a positive role model while maintaining Bridal Gallery's service standards.

Operational Excellence

• Maintain exceptional attention to detail to ensure every wedding and special event runs smoothly.
• Keep the showroom clean, organized, and guest-ready.
• Complete assigned tasks within designated timeframes.
• Demonstrate flexibility by assisting wherever needed throughout the store.
• Continuously look for opportunities to improve the guest experience.

Qualifications

Preferred Experience

• 1+ year of retail, customer service, hospitality, or sales experience.
• Experience working with weddings, formalwear, or fashion is a plus but not required.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Comfortable working in a fast-paced environment.
• Sales-minded with the ability to build customer relationships.
• Strong attention to detail.
• Basic computer skills and ability to learn booking software.
• Positive attitude with a willingness to help wherever needed.

Requirements

• Ability to lift up to 40 pounds.
• Ability to stand and walk for extended periods.
• Availability to work Saturdays (required).
• Flexible availability during peak wedding and prom seasons.
• Reliable transportation.
• Must be dependable, punctual, and team-oriented.

Benefits

• Competitive hourly pay (paid bi-weekly)
• Performance bonuses and tip opportunities
• Paid on-the-job training
• Paid holidays
• Paid vacation
• 401(k)
• Health insurance options (employer contribution available)
• Dental and vision insurance options
• Supplemental insurance options

Why You'll Love Working at Bridal Gallery

At Bridal Gallery, we're more than a bridal store—we're part of some of life's biggest moments. Every day, you'll help couples, families, and wedding parties prepare for celebrations they'll remember forever. We work hard, support one another, celebrate successes together, and strive to create an environment that's positive, fun, and rewarding.