General/Store Manager

Job Description

The General/Store Manager is an inspirational leader who has the day-to-day responsibility of managing a customer-focused, growth-oriented and profitable sales center. This position is the driving force behind the center’s success – from employee morale to helping our customers' businesses thrive to increasing market share. The successful candidate owns the responsibility for supporting our customers’ success by having an operational focus, a of knowledge in outdoor living including pools, spas, saunas, and hot tubs, and a passionate desire to lead a high-performance team to achieve its assigned business goals.

Responsibilities:

• Ensures a safe environment. Our employee’s safety is top priority.
• Hires, trains, and develops a highly engaged and customer-focused team.
• Uses coaching and continuous feedback to develop team members to their highest career potential.
• Delivers excellent customer service to customers, exceeding expectations, and metrics.
• Efficiently and effectively handles customer issues.
• Drives the sales process to meet or exceed monthly and annual sales goals.
• Ensures the center’s operations meets company standards and meets Key Performance Indicators (KPIs). This includes inventory, facility, and warehouse management.
• Demonstrates substantial entrepreneurial spirit by identifying competitive opportunities to expand the center’s product lines, customer base, sales per customer and market share.
• Presents a clean, well-organized, well-stocked retail store and warehouse.
• Carefully operates within the company policies and procedures.
• Assists in collections and cash management.

Requirements:

• 1-2 years of experience hiring and managing 2 or more employees.
• Experience in a variety of outdoor living spaces.
• Flourishes in a fast-paced, customer focused sales environment.
• Excellent organization and communication skills.
• Better than average operational and sales skills.
• Strong business acumen.
• Strong computer and hand technology skills and the ability to learn and implement new programs and processes.
• Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
• Possess or ability to obtain forklift certification.
• High school diploma or GED.

Preferred:

• 3-5 years of experience in distribution or warehousing.
• Bachelor’s degree in business or marketing.