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WALK IN INTERVIEWS EVERY WED 1-4!! Hiring Customer Contact Representatives!! Print
Employer: NCB Management Services, Inc
Location: Sioux Falls, SD 57104
Employment Type: Full Time



Customer Contact Representative

Customer Contact Representative Job Purpose:

The Customer Contact Representative’s job is to make contact with customers and attempt to initiate payments and payment plans in order to resolve delinquent statuses. 

Customer Contact Representative Job Duties:

  • Collect payments on past due accounts.

  • Process check-by-phone and/or ACH requests accurately.

  • Knowledge of FDCPA and state laws.

  • Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism.

  • Ability to perform basic skip-tracing tasks which include following company’s skip-tracing matrix in order to make contact with our customer.

  • Speak clearly, concisely and effectively; listen to and understand information and ideas as presented written and/or verbally.

  • Read, interpret and apply laws, rules, regulations, policies and/or procedures.

  • Ability to multi-task by speaking with customers and typing notes simultaneously.


Key Competencies:

  • Effective written and verbal communication skills

  • Great attention to detail and accuracy

  • Ability to maintain confidentiality

  • Proficient knowledge of relevant computer programs such as MS office

  • Posses a high level of professionalism

  • Must be punctual and dependable  


Education and Experience:

  • Previous call center experience preferred

  • Minimum HS diploma or equivalent


Don’t wait.. For more information, contact us at (605) 271-5641, visit our website at, or pick up and application at 2517 E. 54th St. N. Sioux Falls, SD 57104

Preference will be given to candidates with previous call center experience, but it is not required.

Employment is contingent on the passing of a criminal background check and drug test.

Salary commensurate with experience and current position.

Contact Information

NCB Management Services, Inc
Amanda Berendes
2517 E 54th St N
Sioux Falls, SD 57104
Phone: 605-271-5641 or

Other Information

Category(s): Customer Service, Finance, Banking
Industry: Banking / Financial Services
Experience Req.: No
Degree Req.: No
Closing Date: 8/16/2018
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