Job Description
Homeless Liaison
Reports To: Director of Special Programs
Job Summary: Provides a variety of office and field activities to manage and monitor a homeless
assistance program for families, performs direct client services, and compiles related
documentation.
Working primarily with recipients of SFHRC’s homeless assistance, Just Home, and Foster Youth
vouchers.
Work involves orienting all eligible participants to the program and providing housing search and
supportive services to promote self-sufficiency, integration into the community, and permanency in housing.
Administrative tasks involve reviewing and maintaining a caseload of program participants. The
principal duties are performed both in a general office environment and in the field and community
where program participants reside.
Essential Functions
This list is not exhaustive and may be supplemented as necessary.
1. Assess housing barriers of individuals and families experiencing homelessness to determine
housing and service needs.
2. Develop a housing procurement, financial, and self-sufficiency case management plan with
clients. This position shall include intake interviews to determine the client’s needs, goals, and
eligibility.
3. Mediate and advocate with landlords on the client’s behalf to develop a workable plan to
obtain and/or maintain housing.
4. Assist participants in locating and securing housing of their choice.
5. Create and maintain consistent communication channels, both verbal and written, between
several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors and
creditors).
6. Serve as an ongoing liaison between property managers and participants and between
participants and neighbors.
7. Provide information and referral assistance regarding available support from appropriate
social service agencies and/or community programs.
8. Assist in developing and encouraging adherence to a personal budget through proactive housing and budget counseling sessions; provide budget counseling and education to assist clients in establishing payment plans for bills and past debts and in obtaining and maintaining their housing.
9. Assist participants in development of a strength-based/solution-focused individualized goal
and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network to ensure ongoing direction and support as needed.
10. Identify participant strengths and barriers to stability and assist participants in reducing
barriers and linking to resources and services.
11. Provide proactive follow-up home visits to ensure stability and further progress towards
self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem-solving,
and identification of resources to assist with participants' reintegration into the community.
12. Apply knowledge of residential lease contracts to educate clients of their rights and
responsibilities.
13. Maintain accurate daily log records, monthly outcome reports, and files for each client.
14. Transport clients as deemed necessary. Transportation requirements should be limited to
housing and job searches, and occasional visits to relevant social service agencies.
15. Collect and report program data, including but not limited to HMIS reporting and funders’
required data.
Other Functions
1. Complete all appropriate monthly and annual report forms.
2. Maintain a complete working file providing activity documentation and copies of all
corresponding paperwork.
3. Attend Community Case Conferencing sessions, COC meeting,
4. Assume other responsibilities as assigned.
Minimum Knowledge, Skills, and Abilities
1. Possess strong organizational skills with the ability to meet a demanding workload.
2. Detail-oriented to complete requirements of files and contract compliance.
3. Creative thinker/adaptive personality.
4. Knowledge or understanding of tenants’ rights and responsibilities, as well as
“strengths-based” case management.
5. Concentrated record keeping, budgeting, and mathematical skills; ability to produce required
reports to federal, state. and local government agencies and funding sources.
6. Demonstrated knowledge of community resources, social service agencies, and landlords.
7. Sensitivity to cultural and socioeconomic characteristics of the population served.
8. A commitment to empowering others to solve their own problems.
9. A conviction about the capacity of people to grow and change.
10. The ability to establish and set appropriate limits with people served to help them gain skills
and confidence.
11. The ability to work collaboratively with other personnel and/or service providers or
professionals.
12. The capacity to maintain a role to empower clients and to intervene appropriately to meet
service goals.
Education/Experience Requirements
1. Bachelor’s degree preferred or a minimum of a two-year degree in human-related services and two years of related experience.
2. Valid driver’s license and a car.
3. Excellent communication skills, particularly listening, mediation, and writing skills.
4. Experience with computers and knowledge of Microsoft Office.
Hours of Duty:
Monday through Thursday
7:30 am- 5:00 pm (36 hours per week)
Salary and Benefits:
This is an hourly position. Health, Dental, Vision insurance, Retirement Benefits
EEO/AA/ADA
All applicants will be subject to criminal background screening.