Job Description
POSITION SUMMARY
The Extended-Stay Regional Manager is responsible for driving the optimal performance of our extended-stay portfolio by overseeing all pre-opening activities, providing operational leadership, ensuring consistent brand standards, and supporting property teams as taskforce resources as needed. This role ensures that every extended-stay property operates efficiently, delivers excellent guest experiences, and achieves financial and operational goals.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Pre-Opening & Launch Support
- Lead all pre-opening activities, including staff onboarding, asset preparedness, system setup, compliance checks, and operational readiness.
- Develop and implement property-specific launch plans to ensure smooth openings.
- Partner with construction, design, and ownership to transition properties seamlessly from development and construction to operations.
Financial Performance and KPI Management
- Partner with asset management, property leadership and above property leaders to develop budgets and forecasts and to track, analyze, benchmark, and monitor key performance indicators (KPIs), including occupancy, ADR, revenue, labor, flow-through, and other metrics.
- Analyze performance data and implement corrective actions when KPIs are not met.
- Drive profitability through cost control, efficient labor management, and vendor negotiations.
- Drive revenue through consistent and effective revenue management strategies.
Operational Oversight
- Provide leadership and direct oversight of extended-stay properties to ensure consistency in guest service, housekeeping, maintenance, and administrative operations.
- Monitor compliance with brand, legal, and safety standards.
- Ensure consistent execution of operational leadership, brand standards and guest experience expectations across all venues.
Taskforce & Crisis Support
- Serve as a taskforce leader for openings, transitions, underperforming operations and as properties experience staffing gaps, performance challenges, or operational crises.
- Provide hands-on support for opening, stabilization, ongoing operations, and when required, restoring performance to expected standards.
Guest Experience
- Ensure a consistent, high-quality guest experience across the portfolio.
- Monitor and maintain high guest satisfaction across all properties.
- Address and/or resolve guest feedback, complaints and comments promptly and professionally.
Team Leadership, Training & Development
- Recruit and hire property-level leadership team members and assist leadership team with hiring line-level staff.
- Train property-level leaders and staff in extended-stay operations, guest relations, systems, and brand standards.
- Develop training materials, programs, and SOPs to ensure consistency in service, product knowledge, and operational standards.
- Mentor managers to build strong leadership pipelines, accountability, team engagement and reduce turnover.
- Foster a positive and performance-driven culture.
- Conduct regular team meetings, performance evaluations, and training initiatives.
Consistency & Quality Assurance
- Conduct regular site visits and audits to verify and monitor operational excellence and adherence to brand standards.
- Create best practices to ensure consistent guest experience across all extended-stay locations.
- Recommend and implement process improvements to increase efficiency, profitability, and guest satisfaction.
SUPERVISORY RESPONSIBILITIES
Directly supervise extended stay hotel leaders. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, developing, and training employees with assistance from human resources; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
JOB REQUIREMENTS
- 5+ years proven experience in hotel extended-stay management at the regional or multi-property level.
- Strong financial acumen with experience in budgeting, forecasting, and P&L oversight.
- Strong understanding of extended-stay guest needs and operational models.
- Demonstrated success in opening new properties and leading pre-opening processes is preferred but not required.
- Strong interpersonal, leadership, communication, and training skills.
- High attention to detail.
- Guest focused and service oriented.
- Ability to travel frequently to support portfolio properties.
Success Metrics
- Properties open on-time, on-budget, and operationally ready.
- Consistent achievement of portfolio-wide KPI targets.
- High team engagement, satisfaction, and retention.
- High guest satisfaction and guest experience ratings across the portfolio.
- Properties stabilized quickly and when taskforce support is provided.
- High brand compliance and property inspection scores.
EDUCATION and/or EXPERIENCE
Bachelor’s Degree preferred in related field; and/or 5 plus years of equivalent experience in hotel extended-stay management at the regional or multi-property level.
Do the Right Thing. Act Ethically. We are responsible for our words, our actions and our results.
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Solve It. Deliver results through innovation, creative thinking, and problem solving.
Have Fun. Perform at Your Best. Celebrate Successes.