Job Description
Housing Navigator & Intake Coordinator
Full-Time | Non-Exempt | Outreach Department
Reports to: Director of Impact & Program Relations
Job Summary
Call to Freedom is seeking a dedicated and detail-oriented Housing Navigator & Intake Coordinator to support individuals at risk of or exiting human trafficking and sexual exploitation across South Dakota. This role is central to ensuring survivors have access to safe, stable, and survivor-centered housing. The Housing Navigator & Intake Coordinator works closely with case managers, multidisciplinary teams (MDTs), housing authorities, landlords, and community partners while also supporting intake operations and crisis response. This position combines client advocacy, system navigation, housing coordination, and data tracking in a mission-driven environment.
Key Responsibilities
• Coordinate statewide housing resources for survivors, including emergency shelter, transitional housing, permanent supportive housing, and scattered-site placements
• Serve as the primary point of contact for Call to Freedom’s housing partnerships, including MOU partners, landlords, and housing providers
• Work with community MDTs to identify and access housing options, including in rural and underserved areas
• Assist survivors directly with housing searches, applications, eligibility requirements, transportation, and move-in coordination
• Advocate for clients with housing providers, landlords, and Public Housing Authorities (PHAs)
• Support survivors applying for Section 8/Housing Choice Vouchers, Public Housing, project-based vouchers, and other subsidized housing programs
• Maintain regular communication with PHAs and voucher administrators regarding application status, inspections, documentation, and deadlines
• Provide crisis intervention and problem-solving during urgent housing loss, unsafe placements, landlord conflicts, or housing instability
• Recruit, cultivate, and retain a network of landlords open to renting to survivors with barriers such as poor credit or criminal history
• Manage and track internal housing funds and financial assistance in compliance with grant and funder requirements
• Maintain a comprehensive internal housing tracking system, including enrollment dates, exits, rent amounts, and housing outcomes
• Track grant objectives related to housing and assist with reporting and documentation
• Research and maintain an up-to-date inventory of housing resources statewide
• Develop and deliver training and technical assistance to housing providers, community partners, and service organizations
• Assist in developing training materials and educational resources for providers, clients, and community awareness efforts
Intake & Client Support Duties
• Support all client intakes in a secondary role, collaborating closely with assigned case managers
• Participate in weekly intake line rotation, including occasional after-hours coverage
• Assist with intake screenings, risk assessments, client engagement, de-escalation, and emergent needs identification
• Ensure accuracy, consistency, and completion of intake documentation and smooth transitions to assigned case managers
• Help identify respite care utilization, urgent referrals, and immediate support needs during intake
Qualifications & Experience
• Bachelor’s degree in Social Work, Counseling, or a related field preferred, or 4 years of relevant experience
• Experience working with survivors of violence, trauma, trafficking, or substance use strongly preferred
• Training or experience in trauma-informed care highly beneficial
• Strong written and verbal communication skills with the ability to engage diverse stakeholders
• Highly organized, detail-oriented, and comfortable managing multiple priorities
• Ability to work independently while contributing effectively within a team-based care model
• Strong problem-solving, critical-thinking, and documentation skills
• Proficiency with Windows-based systems and database/spreadsheet tracking
Schedule & Requirements
• Full-time, 40 hours per week (hourly position)
• Flexible schedule required, including one evening per week and a few weekend hours per month
• Ability to travel throughout South Dakota as needed
• Valid driver’s license and proof of motor vehicle insurance required
Work Environment & Expectations
• Commitment to Call to Freedom’s mission, values, and survivor-centered approach
• Strict adherence to confidentiality and professional standards
• Ability to work effectively in a collaborative, fast-paced environment
• Moderate noise environment with potential exposure to communicable diseases
Why Call to Freedom
At Call to Freedom, you will be part of a mission-driven team committed to dignity, restoration, and long-term stability for survivors. This role offers the opportunity to make tangible impact through housing access, system coordination, and compassionate advocacy.
How to Apply
Submit your résumé and cover letter to operations@calltofreedom.org; ganderson@alternativehr.com Applications will be reviewed as received.