Job Description
Aladdin Companies provides financial services to businesses throughout North America. Since 2010, Aladdin has been delivering outstanding customer service to our clients through our variety of services.
We are seeking an Implementation Account Processor to manage and maintain a portfolio of our clients’ accounts receivable. The Implementation Account Processor will serve as the point of contact for each new client who joins Aladdin and handle all their account needs, while helping mitigate fraud for our company.
Account Management and Client Retention Responsibilities:
- Works closely with brand new clients to develop a good working relationship while addressing any issues in a professional and timely manner
- Processes daily invoice sets from our clients for same day and next day funding, review and verify documents to mitigate fraud, review and verify the placement of Notice of Assignments along with following up to confirm the placement of Notice of Assignments with brokers AP departments
- Maintains high level of accuracy and records for each client following company policies, procedures and checklists
- Handles their portfolio backend items: collections, disputes, short pays, chargebacks, payment follow up questions, and any additional items that may need addressing
- Monitors payment history of client’s invoices and communicates potential or existing issues to management
Customer Service:
- Consistently maintains and nurtures good working relationship with clients and co workers
- Maintains a professional, mature, positive and approachable attitude when working with both internal personnel and clients
- Follows up and confirms any issues that need to be addressed from clients or internal personnel
- Accurately monitors and ensures that each client has maximum support and service
- Effectively works with other department personnel to move account information through appropriate channels in a timely and productive manner
Requirements:
- Proven written/verbal communications skills
- Impeccable organizational skills with emphasis on attention to detail
- Ability to consistently follow checklist procedures
- Ability to work as a team and on your own
- MUST be able to successfully multi-task - phone calls, multiple software systems, emails
- Intermediate or above skills in Microsoft Office
- Must be able to maneuver in Excel and Word with little direction
- Knowledge and ability to use Outlook tools and resources
- Ability to work in a variety of different software systems simultaneously
Why work for Aladdin?
- Environment: Be part of a growing, tight knit, employee centric company
- Stability: Consistent growth since 2010
- Culture: A work hard, play harder, family first culture. Be proud of where you go to work & who you work with.
- Pride: a well-respected company in Sioux Falls, with active leadership involvement.
- Benefits:
- Medical, Dental, Vision, Life, Short and Long-term disability insurances offered
- Health Savings Account
- 401(K) plan with employer match
- PTO and 6 paid holidays
- Non-call center atmosphere -- you won’t be just a number here!
- Monday – Friday 8am to 5pm, 1-hour lunch (Flexible Schedule), NO WEEKENDS!