Job Description
Information Systems Technician
Foxfire Systems Group, an over fifty-year-old family business whose mission is to keep independent doctors independent. We all work together to help everyone in our Foxfire Family to be successful and free. We specialize in bringing everything to one place for our clients and supporting them in every way we can. If you want to belong to a team that does that well every day, this company’s a great fit for you.
Our clients are eye doctors that want to grow and do better every day. If you have experience working with this type of client – or want that experience – this role will be a great fit.
You will love it here if you are:
Professional:
- Timely and responsive.
- Camera is on for all zoom meetings and the employee is dressed appropriately.
- Conveys a positive attitude and confidence in ability.
- Does not degrade company or other employees to anyone, ever.
Resourceful:
- Has a willingness to try new things, even if they are uncomfortable.
- Finding alternative solutions to problems when the original plan doesn't work out.
- Being proactive in identifying potential issues before they become problems.
- Leveraging existing resources to achieve their goals.
Caring:
- Always seek to reflect ethical standards and do the right thing.
- Going above and beyond to help others, even when it is not part of their job description.
- Provide community and support to the Foxfire Family.
- Show every person you encounter that they are important, valued, and respected.
Determined:
- Strives to grow mentally, socially, and emotionally.
- Being open to feedback and using it to improve their work.
- Remaining committed to their goals even when faced with difficult or unexpected circumstances.
- Staying focused and organized even in the face of distractions or competing priorities.
You’ll love coming to work every day if you get, want, and have the capacity to:
- Technical Support
- IT Infrastructure Management
- Software and Application Support
- Technology Planning and Implementation
- Documentation and Knowledge Sharing
- Display strong written and verbal communication skills, with the ability to convey technical information effectively.
- Build and maintain productive client relationships.
- Thrive in a fast-paced, team-oriented environment.
- Be highly motivated and capable of working independently.
- Demonstrate exceptional problem-solving abilities with a detail-oriented approach.
- Take initiative as a proactive self-starter.
- Provide superior service to clients.
You’ll have success here if you value clear processes and feel qualified to do the following things:
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- Ticketing & Support: Use our ticketing system to track and resolve support requests, help with basic troubleshooting, and assist with setting up new devices.
- System Monitoring: Keep an eye on servers, networks, and key systems to ensure they’re running smoothly.
- Client Setup: Help gather required information and assist with preparing new client environments.
- Documentation: Keep our IT notes, checklists, and how-to guides organized and up to date.
- Project Support: Assist with ongoing projects, help research solutions, and document steps so tasks can be handed off confidently.
- Collaboration & Training: Work with other teams on process improvements, help train users, and support security best practices.
- Special Projects: Participate in company Entrepreneurial Operating System (EOS) Rocks and other priority initiatives.
- Updates & Maintenance: Support routine updates and help maintain system settings and equipment.
- General Support: Take on additional tasks as needed and assist with purchasing, planning, and implementing IT solutions.
We train our team to help them succeed, and everyone on our team helps with our success.
- In this role, you'll be accountable for meeting benchmarks associated with the qualifications described above.
If you want to come to work, learn, and hit those numbers, you’ll be recognized and rewarded. Our company runs on EOS purely. That means as a member of this team, you will have a leader who:
- Gives clear directions
- Makes sure you have the necessary tools
- Acts with the greater good in mind
- Delegates appropriately
- Takes time to truly understand your role and how you can help the company
- Makes their expectations clear
- Communicates well
- Has effective meetings
- Meets one-on-one with you quarterly or more, if needed
- Rewards and recognizes your performance
Job Requirements
Minimum Requirements:
- Minimum 2-year experience in customer service and/or IT support, or related field.
- Successful completion of a background check.
Additional Information:
- Full-time position with competitive compensation and benefits package, including medical, IRA, and paid time off.
Position open until filled. To apply, please send a cover letter and resume to korryp@foxfiresg.com.