Job Description
Work cooperatively with the outside sales force to grow existing customers, create new customers, and meet or exceed monthly sales goals. Act as the primary contact for customer inquiries.
• Partner with the outside sales force to increase sales by responding to customer inquiries and recommending alternate products based on availability and specifications.
• Generate quotations and oversee and manager customer orders, forecast, contracts and expedites.
• Proactively contact customers following sales to ensure ongoing customer satisfaction and inform customers on all products with the goal to increase market share through cross-selling, up-selling and add-on sales.
• Request regular forecasts from customers and communicate customer requirements to the Supply Chain Department as well as any unexpected increases or decreases in demand for products.
• Use company software programs to record all customer management activities and plan follow up actions for the territory.
• Understand the basic applications, capabilities, and competitive advantages of our products.
• Maintain regular contact with established customer base with an emphasis on developing long term relationships.
• Coordinate outside sales, management, engineering, quality, and operations personnel, in customer interface situations as required.
• Provide guidance and instruction for newly hired sales personnel.
We offer a full benefit package that includes Basic Life, Vision, and Short and Long Term Disability provided by the Company at no cost to you. Medical, Dental, Additional Life Insurance and Vision insurance for employee and family, Identity Theft Protection, and Legal Services Benefit are available at group rates through payroll deduction. A 401(k) Retirement Plan, Flexible Spending and Dependent Day Care Accounts are available. Benefits are available the first of the month following the hire date except for Short and Long Term Disability that have a 60-day waiting period.