Job Description
Career Opportunity!
Farm Bureau Financial Services is seeking a full-time, in office Insurance Customer Service Representative in Sioux Falls, SD. This position is responsible for contributing to agency profitability and growth by providing best-in-class customer service in supporting existing client retention and writing new business. Responsible for providing service to our customers, prospects, producers, and other agency staff. This position entails both service and sales responsibilities and will support Personal and Commercial Lines.
What you get to do!
Client-Member Relationship Management
- Answer phones and greets clients
- Keeps producer informed of all important activities on accounts including potential problems
- Provides timely, friendly and proficient customer service, cross-sell, and up-sell product offerings
- Provides sales support service to assist producers in finalizing new business policy processing
- Demonstrates a positive attitude and build customer focused relationships with customers
- Effectively manage existing client workload
- Performs other job-related duties and special projects as requested
- Direct clients and walk-ins
What skills you need!
- Must have a friendly positive attitude, strong written and verbal communication skills, and the ability to approach people.
- Self-motivation, strong work ethic, and the ability to build personal relationships with clients will be essential in this position.
- Excellent organizational skills, attention to detail, and follow-up skills.
- Ability to meet deadlines and handle multiple projects in a day
- Must maintain a high degree of confidentiality.
- Must always present themselves in a professional manner.
- Perform quality work within deadlines.
- Interact professionally with other employees, customers and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
- Must have proficiency of PC with Microsoft Word, Excel, Outlook and good data entry skills; answer phone, use copier, fax and printer.
What qualifications you need!
- High School diploma or equivalent required (additional education preferred)
- Minimum of 1 year of direct customer service experience required (sales experience strongly preferred)
- Property & casualty insurance experience preferred
- Must hold required insurance license(s) or be willing to obtain within 60 days
What we offer you!
- Competitive hourly pay of $20- $25 based on experience and licensing.
- Additional earning potential through commission and bonus opportunities
- Paid time off, including vacation and company holidays
- Flexible scheduling options to support work-life balance
- Simple IRA with 3% contribution to help you plan for the future
- No weekend work - enjoy consistent weekday scheduling
- Paid training to set you up for success from day one
If this sounds like an exciting opportunity for you, apply to join Farm Bureau Financial Services!
EOE