Job Description

JOB SUMMARY:

The IT Manager is responsible for overseeing IT operations and strategy across multiple portfolio companies within Cresten. This role requires managing diverse IT environments and implementing unified technology solutions to optimize performance, security, and scalability. The IT Manager will collaborate with executive staff to align IT strategies with the goals of each business entity while maintaining overall synergy within the organization’s IT framework.

DUTIES/RESPONSIBILITIES:

• Develop and implement IT strategies that align with the overall objectives

• Collaborate with leadership to understand unique IT needs and challenges.

• Create and maintain a strategic IT roadmap that supports business goals.

• Lead cross-business IT initiatives and manage intercompany IT integration projects.

• Oversee IT infrastructure, applications, and support systems across all business units, ensuring reliability and prompt resolution of system issues.

• Oversee the setup and maintenance of all company devices to ensure proper installation of software systems, security configurations, and firewall protections.

• Standardize IT policies and procedures to maintain consistency while allowing flexibility for business-specific requirements.

• Implement shared services to optimize resource utilization.

• Develop centralized IT service management to support diverse business operations efficiently.

• Maintain a robust IT governance framework to ensure compliance across all subsidiaries.

• Ensure consistent IT service quality across multiple operations while addressing unique needs.

• Implement best practices for data sharing, communication, and collaboration among subsidiaries.

• Develop and maintain an integrated IT support structure that addresses the needs of each business efficiently.

• Ensure that each business entity adheres to relevant data protection regulations (e.g., GDPR, CCPA) and IT governance standards.

• Conduct multi-entity risk assessments and develop disaster recovery plans specific to each business.

• Coordinate cybersecurity measures that address the complexities of multi-business environments.

• Manage incident response protocols to protect data and maintain service continuity.

• Oversee the integration of different IT systems used by various businesses into a cohesive and manageable framework.

• Implement scalable cloud solutions and IT infrastructure capable of supporting multiple businesses.

• Develop unified reporting and data management practices to support decision-making across the organization.

• Ensure interoperability of business applications and systems across various operational contexts.

REQUIRED SKILLS/ABILITIES:

• Strong leadership and management abilities.

• Excellent strategic thinking and problem-solving skills.

• Proficiency in IT infrastructure, networking, cybersecurity, and multi-business systems integration.

• Advanced project management capabilities, including leading multi-business IT projects.

• Strong communication skills to liaise with business leaders and technical teams.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field
• Minimum of 5 years of IT management experience, with at least 3 years overseeing multi-business IT operations.
• Proven experience managing diverse IT environments and leading cross-functional IT initiatives.
• Experience with cloud solutions and centralized IT services.

WORK ENVIRONMENT:

• Based in office headquarters in Sioux Falls.

TRAVEL REQUIREMENTS:

• Less than 10% on an annual basis.

PHYSICAL REQUIREMENTS:

• Individual needs to be able to work in an office environment.

• Must have the ability to see and hear within normal ranges, communicate clearly, and perform close visual work such as viewing computer screens, reading technical documents, and troubleshooting hardware or software issues, with or without reasonable accommodation.