IT Support Specialist

Job Description

Job ID: 371832 - IT Support Specialist
Agency: Legislative Research Council
Location:Pierre, SD
Closing Date: Open Until Filled

This is a full-time position with the Legislative Research Council. For more information on the Legislative Research Council, please visit the LRC website .

The Legislative Research Council, which is the nonpartisan research and support staff to the South Dakota State Legislature, is accepting applications for a permanent full-time IT Support Specialist. This position will be based in and work from Pierre.

Duties and Responsibilities: The IT Support Specialist is the primary IT service desk position of the Legislative Research Council. Significant duties of this position include the following:

1. Provide technical support, service desk coverage, and tier 1 systems administration in a hybrid IT environment, which includes Windows and iOS;
2. Serve as the primary IT point of contact for inquiries and requests for technical assistance, and escalate advanced issues to other IT team members as necessary;
3. Set up, install, configure, and maintain individual workstations, peripherals, components, software, network printers, and VOIP phones;
4. Create and maintain end-user documentation for utilizing hardware and software products, and present training as needed;
5. Track inventory of information technology equipment; and
6. Assist with IT projects as needed.

Minimum Qualifications:

1. A bachelor's degree or higher in computer science, management information systems, business administration, or a related field;
2. Proficient understanding of general computer software and hardware installation, configuration, support, and maintenance;
3. The ability to master the use of unfamiliar hardware and software quickly, accurately, and effectively, through use of documentation and without extensive training;
4. Expertise in using and troubleshooting computers running Microsoft products and Apple iOS devices;
5. The ability to clearly communicate technical solutions and instructions to a non-technical audience both orally and in writing;
6. Willingness and ability to work extra hours during legislative session (employees earn compensation time for extra hours worked);
7. The ability to maintain composure and work cooperatively under pressure while assisting legislators and legislative staff; and
8. The ability to remain objective and nonpartisan in relations to all legislative matters, maintain confidentiality, and handle politically sensitive work.

Salary Range: The salary will range from $59,000 to $69,000. Actual starting salary will depend on qualifications and experience.

Application Process: This position will remain open until filled. The first review of applications will be September 15. This position is exempt from the Civil Service Act and is employed at will. Any application or resume submitted for consideration will be kept confidential. Applications, consisting of a letter of interest and resume, should be submitted online ( https://gen-stateofsouthdako-trn.inforcloudsuite.com/hcm/xmlhttp/shorturl.do?key=4NL ) or e-mailed to:

South Dakota Legislative Research Council
500 East Capitol Avenue, Pierre, SD 57501
E-Mail: Legis.Resume@sdlegislature.gov
Phone: 605-773-3251