Job Description
ROSENBAUER STATEMENT
At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable. As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe.
POSITION SUMMARY
The IT Technician will maintain the computer and network systems of the organization. The IT Technician will troubleshoot and diagnose computer hardware and software issues, set up computer networks and assist employees with IT-related problems.
ESSENTIAL FUNCTIONS
All employees are required to support Rosenbauer’s Mission, Vision, and Values. The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer.
- Provides IT support for multiple sites and companies.
- Manages trouble tickets through completion.
- Completes new machine setups and maintenance.
- Provides end-user training on relevant topics or systems.
- Ensures all systems and users adhere to security policies and guidelines.
- Works on IT projects as directed.
- Performs other duties and responsibilities as required by the supervisor to meet the needs of the department.
KNOWLEDGE, SKILLS, AND ABILITIES (KSA’S): The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the job.
K | Knowledge, Education, and/or Experience: - High school diploma required.
- Associate Degree in Computer Support is preferred.
- 1-2 years work experience in IT support role is required.
- Experience working and communicating with users of various levels or technical knowledge is required.
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S | Skills: Language: - Strong written and verbal skills, including the ability to follow written and verbal directions.
- Able to write reports, business correspondences, and procedure manuals.
Math: - Able to calculate amounts of discounts, interest, commissions, proportions, and percentages.
Computer: - Ability to integrate several different computer software programs to perform advanced tasks, for example, transferring data from one program to another, complex formulas, using macros and/or graphics and charts.
- Experience with helpdesk ticketing system.
- Able to enter data efficiently and accurately over long periods of time.
- Ability to work professionally with customers and internal employees.
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A | Abilities: - Able to manage multiple diverse projects.
- Able to recognize the importance and adhere to all safety policies to promote a safe working environment.
- Able to work well with minimal supervisor and in a team environment.
- Analytically and highly motivated individual, with acute attention to detail.
- Able to handle sensitive or confidential information with discretion.
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OTHER QUALIFICATIONS | CHECK IF APPLIES | Give Examples as Necessary |
Driving- license | x | May need to travel off site for tradeshows, meetings, or company related events. |
Driving- Own Vehicle | x | May need to travel off site for tradeshows, meetings, or company related events. |
Hours of work- Ability to work evenings and/or weekends occasionally | x | As needed to support department needs. |
Travel- Local | | |
Travel- Overnight | | |
Travel- Prolonged Periods | | |
Qualifications- Other | | |
EOE, including disability/veterans.
We offer comprehensive benefits including multiple health insurance options, HSA/FSA with employer contributions, dental and vision coverage, life and disability insurance, a 401(k) with company match, generous PTO and paid holidays, wellness incentives, and tuition reimbursement.