Lead Spa Client Coordinator

Job Description

: Assist Director in overseeing the day to day operations, guest service & team members of the Salon/Spa. Maximizing the guest experience while maintaining a high level of quality service. Assisting with continued development of client database, services and product for financial growth.

• Provide exceptional guest service to all internal & external guests.
• Implement and ensure GFCR policies/procedures are followed, providing leadership, clear direction & assist Spa staff on a daily basis.
• Assist with monthly “Huddles”
• Responsible for scheduling guests, reviewing service provider’s daily schedules.
• Interact with team members to ensure development/implementation of quality services that meet the RCGR philosophy and ensure a fun work environment.
• Responsible for handling all customer challenges appropriately as needed.
• Assist with inventory control, monthly counts and ordering
• Strong knowledge maintained on equipment and POS processing
• Understand responsibility of Supervising the day to day operations of a (7) day a week luxury Resort Salon & Spa
• Participate in all required trainings and implement practices that are taught
• Assist with group/party coordinator and GFCR department liason.

Responsible for maintaining personal service provider licensing and continued education as well as licensing review of all Spa personnel.