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Lead Spa Client Coordinator

Grand Falls Casino and Golf Resort

Larchwood, IA

Posted/Updated: Today

Job Description

: Assist Director in overseeing the day to day operations, guest service & team members of the Salon/Spa. Maximizing the guest experience while maintaining a high level of quality service. Assisting with continued development of client database, services and product for financial growth.

  • Provide exceptional guest service to all internal & external guests.
  • Implement and ensure GFCR policies/procedures are followed, providing leadership, clear direction & assist Spa staff on a daily basis.
  • Assist with monthly “Huddles”
  • Responsible for scheduling guests, reviewing service provider’s daily schedules.
  • Interact with team members to ensure development/implementation of quality services that meet the RCGR philosophy and ensure a fun work environment.
  • Responsible for handling all customer challenges appropriately as needed.
  • Assist with inventory control, monthly counts and ordering
  • Strong knowledge maintained on equipment and POS processing
  • Understand responsibility of Supervising the day to day operations of a (7) day a week luxury Resort Salon & Spa
  • Participate in all required trainings and implement practices that are taught
  • Assist with group/party coordinator and GFCR department liason.

Responsible for maintaining personal service provider licensing and continued education as well as licensing review of all Spa personnel.

Grand Falls Casino and Golf Resort
1415 Grand Falls Boulevard
Larchwood, IA 51241

 

Benefits Offered:

* Health
* Dental 
* Vision
* Profit Sharing
* PTO
* Flex Benefits
* Life Insurance
* Supplemental Insurance
* 401K