Job Description
Summary: Responsible for a variety of daily marketing and entertainment/event activities including: planning and execution of events including concerts, weekly entertainment including running an audio/sound board; scheduling and proofing email, mail and event marketing materials; tracking of entertainment expenses and budgets;
Essential Functions:
· Contact agencies to provide entertainer availability.
· Negotiate entertainer contract based on predetermined company requirements (budget).
· Book suggested entertainers based on Marketing Director and General Manager’s requests.
· Collaborate with IT to run entertainment sound, backline, and lighting (production) for weekly Center Stage Lounge.
· Present completely negotiated entertainment and production contracts to Marketing Director and/or General Manager for approval.
· Supervise set up and tear down of each event.
· Book local entertainers for Center Stage Lounge based on marketing schedule.
· Supervise local entertainment for presentation and sound quality.
· Create pro-forma and post-forma analyses for each event with the assistance of the Marketing Director.
· Assists Advertising Coordinator, Promotions Coordinator, and Group Sales Manager in coordinating special events, fairs, and community projects.
· Manage Showare ticketing system, ticket sales, ticket stock, distribution, and reporting in collaboration with the finance department.
· Assist Gift Shop with all aspects of the ticketing system (i.e. training, software issues, guest complaints, etc.).
· Resolves customer complaints and issues via letter, phone calls, e-mail, and/or personal meetings.
· Assist with all advertising, retail, and promotions, when needed.
· Provide exceptional customer service to all internal and external customers.
· Ensures proper department uniform, appearance, and grooming standards are followed.
· Complies with all Iowa Racing and Gaming Commission Rules and Regulations and any other local, state, or federal guidelines.
· Must be able to be approved for and maintain a valid gaming license.
· Attends all company required training.
· Adheres to all safety guidelines.
· Meets company attendance requirements.
· Must be willing to work nights, weekends and holidays.
· Other duties as assigned.
· Must be able to bend, stoop, lift up to 50 lbs., and move equipment around on a weekly basis.