Job Description
Marketing & Customer Experience Coordinator
Select Painting LLC — Harrisburg, SD
Full-time | On-site | $24.00 - $30.00/hour DOE
About Us
Select Painting is a professional, people-first company specializing in commercial,
residential, and industrial painting, flooring, and small remodeling projects. We’re
looking for a confident communicator who thrives on connecting with people and
delivering a high-touch customer experience from first contact to follow-up.
Job Summary
The Marketing & Customer Experience Coordinator works closely with leads, customers, and internal teams to support sales and production. This role ensures a seamless, professional experience for every customer while managing digital communications, marketing campaigns, and customer engagement programs.
Duties & Responsibilities
Customer Communication & Relationship Management
- Communicate with customers via phone, email, text, and social media to schedule estimates, answer questions, and provide updates.
- Maintain CRM records with detailed documentation of interactions, project details, and customer concerns.
- Proactively nurture customer relationships to ensure satisfaction, loyalty, and repeat business.
- Escalate complex issues to the appropriate team for resolution.
Sales Support & Coordination
- Qualify inbound leads and assign them to the appropriate sales representative based on territory, service type, or availability.
- Track open estimates and support follow-up efforts to improve close rates.
- Coordinate pre-appointment reminders, estimate confirmations, and post-estimate communication.
- Support onboarding of new customers by ensuring all necessary information is collected and accurately entered into the CRM.
- Serve as a communication bridge between sales, and customers
Marketing & Engagement
- Facebook Management: Respond promptly to incoming leads, messages, and comments; schedule and publish content in coordination with Marketing.
- Email Campaigns: Write, proof, and schedule email blasts; track performance metrics to optimize results.
- Customer Feedback Loop: Collect post-project feedback, share insights, and maintain data for continuous improvement.
- Upselling Services: Identify opportunities for additional services and coordinate handoffs with sales/project managers.
- Marketing Program Execution: Plan and execute mailers, print campaigns, and other promotions; monitor ROI.
- Referral Program Management: Maintain referral program, track submissions and rewards, and create quarterly reports.
- Google Review Management: Oversee reviews via Real Work Labs and respond promptly to strengthen online reputation.
- Text Software Management: Manage inbound and outbound text campaigns; coordinate follow-up with sales and business development.
- Other duties as assigned
Required Skills/Abilities
- Strong relationship-building and customer service skills
- Confident phone and online communication etiquette
- Problem-solving and conflict-resolution abilities
- High attention to detail and accuracy
- Organized, self-motivated, and goal-oriented
- Excellent verbal and written communication
- Experience with customer account management
A plus if you have experience in:
- Google Suite · Slack · Pipedrive · Facebook · Instagram · Mailchimp · Text Request
Education & Experience
Previous customer service experience required
Marketing or administrative experience preferred
Physical Requirements
Ability to sit for long periods
Benefits
- Medical, Dental, Vision, Accident , Short Term Disability and Voluntary Term Life Insurance
- Simple IRA with company match
- Paid Time Off
- 6 paid holidays per year