Mattress Specialist

Job Description

JOB SUMMARY:

Since 1976, Furniture Mart USA has been more than just a furniture retailer, it’s a place where people come to build careers, not just jobs. We believe in hiring great people and giving them the tools to grow, thrive, and make a difference. Join a team that’s built on trust, teamwork, and a shared commitment to excellence. If you're looking to take your career to the next level, Furniture Mart USA is where your future begins.

Our mission is simple: Transform houses into homes, employees into family, and customers into friends. If you share our vision and values, we invite you to join our team.

Pay Range: $50,000 - $100,000 annually (commission)

Job Description: Your Place in Our Story

The Mattress Specialist is the sleep expert in charge of assisting customers who are looking for a mattress. If other sales associates need assistance with their bedding customers, they go to the Mattress Specialist for help and guidance.

RESPONSIBILITIES

• Educate the customer about the healthy advantages of a good night’s sleep by effectively explaining the features and benefits of each individual product
• Help customers discover their comfort to ensure proper mattress selection
• Provide excellent customer service and knowledge of our mattress/bedding products
• Make a thorough product presentation
• Utilize our proven sales process to discover each client’s unique desires.
• Maintain a strong knowledge of showroom layout.
• Listen intently to each client’s specific desires and make educated suggestions based on the information given.
• Build professional relationships with clients.
• Proactively and effectively communicate product features and benefits, as well as promotional information.
• Provide timely, relevant follow-up.
• Demonstrate a tenacious drive for results and be accountable for becoming a trusted, successful “Sales Professional/Design Associate.”

WHAT DO WE OFFER?

• $$ GUARANTEED BASE PAY RATE with opportunity for unlimited earnings through our commission-pay plan. We offer a comprehensive, paid training program where you receive the tools you need to succeed including training on our selling system, product knowledge, and computer system.
• Excellent Benefits Package including Medical/Dental/Vision/Life/Disability/Flexible Spending Plan/Health Savings Account/Paid Time Off/Employee Assistance Program/Referral Bonus/Profit Sharing 401(k)Plan with Employer MATCH!
• GREAT EMPLOYEE & FAMILY DISCOUNTS on our beautiful furniture, mattresses, and accessories!

REQUIREMENTS/QUALIFICATIONS:

• Experience in a retail sales environment with increasing levels of responsibility and strong working knowledge of general retail practices and procedures
• Demonstrated ability to effectively lead/direct, coach and train others, and the ability to relate well using communication, interpersonal, diplomacy and related skills
• Flexibility to work a retail schedule which will include evenings, weekends and holidays
• Computer proficiency including MS Office products
• Strong verbal and written communication skills and excellent organizational skills
• Ability to manage competing priorities in a fast-paced environment

CORE COMPETENCIES:

• Entrepreneurial spirit
• Sales and Customer focused
• Relationship builder
• Effective communicator

Furniture Mart USA is an Equal Opportunity Employer