Job Description

Medical Receptionist / Scheduler

Ophthalmology LTD | Sioux Falls, South Dakota

Clearer Vision Changes Lives

For more than 50 years, Ophthalmology LTD has been a trusted leader in comprehensive medical and surgical eye care throughout the Sioux Empire and surrounding region. As a physician-owned, multi-specialty ophthalmology practice, we are committed to helping patients preserve and improve their vision through exceptional care, advanced treatment options, and a compassionate, patient-centered approach.

Our team provides expert care across a wide range of specialties, including cataracts, glaucoma, diabetic eye disease, cornea services, retina and vitreoretinal care, oculoplastics, and neuro-ophthalmology.

We are seeking a highly organized and customer-focused Medical Receptionist / Scheduler to join our team. This position serves as an important first point of contact for our patients and plays a vital role in creating a welcoming, efficient, and positive experience from the moment a patient contacts our office.

If you enjoy helping people, thrive in a fast-paced environment, and take pride in accuracy and attention to detail, we'd love to hear from you.

Position Overview

The Medical Receptionist / Scheduler is responsible for coordinating appointments, registering patients, verifying insurance information, facilitating referrals, and supporting clinic operations. This role works closely with patients, providers, technicians, nurses, and administrative staff to ensure seamless communication and an exceptional patient experience.

The ideal candidate is friendly, dependable, detail-oriented, and committed to providing outstanding customer service.

What You'll Do

Create an Exceptional Patient Experience

• Welcome patients professionally and courteously in person and over the phone.
• Register patients and ensure demographic, insurance, and medical information is accurate and up to date.
• Provide exceptional customer service while helping patients navigate appointments, referrals, and clinic processes.
• Respond to patient calls, messages, and scheduling requests with professionalism, empathy, and efficiency.

Coordinate Scheduling & Patient Access

• Schedule appointments for multiple providers and subspecialties.
• Coordinate follow-up appointments, specialty visits, testing appointments, and surgical consultations as needed.
• Verify insurance coverage and obtain required authorizations.
• Coordinate referrals with outside clinics, providers, and healthcare organizations.
• Assist patients in understanding scheduling options and appointment requirements.

Support Clinic Operations

• Maintain accurate patient records and documentation in accordance with organizational standards.
• Effectively communicate with physicians, technicians, nurses, and other team members to support clinic flow.
• Assist with administrative tasks that contribute to efficient daily operations.
• Support process improvements that enhance both patient and staff experiences.

Qualifications

Required

• High school diploma or equivalent.
• One to three years of experience in a medical office, scheduling, customer service, or related environment.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to maintain accuracy in a fast-paced environment.
• Strong computer and data entry skills.

Preferred

• Experience in a healthcare or specialty clinic setting.
• Medical office or patient registration experience.
• Knowledge of insurance verification and referral processes.
• Familiarity with medical terminology and electronic medical records.
• Experience working in ophthalmology or another specialty practice.

What Makes You Successful

• Positive and professional attitude
• Exceptional customer service skills
• Strong attention to detail
• Excellent organizational abilities
• Ability to prioritize multiple responsibilities
• Strong communication and interpersonal skills
• Team-oriented mindset
• Adaptability and willingness to learn

Why Ophthalmology LTD?

At Ophthalmology LTD, every team member contributes to our mission of helping patients preserve and improve their vision. We believe exceptional patient care begins with exceptional people, which is why we foster a collaborative environment built on respect, teamwork, and continuous improvement.

We offer:

• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• 401(k) retirement plan
• Life insurance and AD&D coverage
• Short-term and long-term disability coverage
• Paid time off and extended sick leave
• Paid holidays
• Eye care benefits
• Professional and supportive team environment
• Opportunities for growth and development

Schedule & Work Environment

• Full-time position (40 hours per week)
• Monday through Friday
• Schedule may vary between 7:00 a.m. and 5:00 p.m.
• Occasional same-day travel to satellite clinic locations may be required
• Collaborative, team-focused environment dedicated to exceptional patient care

Our Commitment

At Ophthalmology LTD, we are committed to providing outstanding eye care through compassion, expertise, innovation, and teamwork. We value the contributions of every employee and strive to create an environment where individuals can grow professionally while making a meaningful difference in the lives of our patients.

If you're looking for a rewarding opportunity to join a respected healthcare organization and make a positive impact every day, we'd love to hear from you.

Ophthalmology LTD is an Equal Opportunity Employer and is committed to providing equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.