Member Enterprise Systems Support Specialist

• System Support & Troubleshooting
  • Provides day-to-day support via telephone, email, and in-person visits to MRES Members for utility billing, financials, and payroll software platforms.
  • Investigates, diagnoses, and resolves issues related to utility billing, financials, and payroll, responding to user inquiries in a timely manner.
  • Escalates complex technical issues to vendor support and development teams as needed.
  • Builds strong, value-driven relationships with Members to ensure their satisfaction and success.
• Billing Operations Support
  • Supports Members to ensure accurate billing cycles, invoice generation, and adjustments.
  • Assists with billing corrections, credits, and adjustments.
  • Translates complex concepts into clear, user-friendly guidance for Members.
  • Maintains proper documentation of procedures and issue resolutions.

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• Financial and Payroll Support
  • Assists Members with issues related to accounts receivable, accounts payable, and payroll.
  • Assists with creating reports related to billing, financials, and payroll.
  • Supports month-end and year-end billing processes.
• Knowledge
  • Continually develops product expertise by reviewing new functionality
• User Training
  • Provides remote training to Members via telephone and email.
  • Provides on-site Member training as needed.
  • Prepares training resources including presentations, documentation, and training curriculum for Members.
  • Facilitates discussion at user groups and other Members meetings.
• Keep abreast of relevant profession, industry, and inter-utility developments in CIS technologies.
• Moderate travel to member locations and to conferences with occasional overnight stays. 
• Represents MRES on industry, development, and project committees, task forces, and conferences as assigned.