Member Service Coordinator

Job Description

Southeastern Electric Cooperative is looking for a Member Service Coordinator in our Sioux Falls office. This position will be responsible for assisting members, maintaining database information, processing orders, troubleshooting information, providing IT support and working closely with all departments in the organization to ensure continuity of service and accuracy of system records.

Here's what you'll do:

• Assist in answering incoming calls and serve as the first-line responder for calls related to usage concerns, marketing, load management, new customer applications, member payment program inquiries, levelized billing and other billing  related questions.
• Process payments, refunds, online banking files, Lock Box secure payments, returned checks and recurring Credit Card and Bank draft processes.
• Assist with member-consumer accounting and collecting, preparing adjustment vouchers and administering low income energy assistance programs.
• Resolve complaints by investigating issues and composing responses, referring non-standard complaints and potential lawsuits to legal or government affairs departments.
• Create and complete service orders in a data processing system to maintain member-consumer service information.
• Prepare and submit information to new member-consumers.
• Promote good member and public relations within the department. Render prompt, efficient, courteous and reliable service in a safe and orderly manner.

Here’s what you’ll need to be successful:

• Bachelor’s degree (B.A.) from a four-year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience.
• Effective communication, both verbal and written, with both internal fellow employees and external members.
• Effectively manage difficult or emotional member situations.
• Strong technology knowledge with experience in Microsoft Office Suite and Google Workspace.
• Positive, confident, professional demeanor along with a helpful, can-do attitude.
• Excellent 10 key skills with high level of data entry accuracy.