Job Description
POSITION SUMMARY PURPOSE
The Member Services Specialist coordinates communication with Chamber members, creates digital assets and provides administrative support as requested.
REPORTING RELATIONSHIP: Reports to Vice President of Member Services
QUALIFICATIONS
- Excellent written and verbal communication skills.
- Strong organizational and planning skills.
- Excellent time management skills.
- Excellent interpersonal and customer service skills.
- Strong attention to detail and problem-solving skills.
- Ability to learn and utilize custom software for creating emails, editing webpages, and producing basic graphics.
- Ability to take initiative and work independently.
RESPONSIBILITIES AND DUTIES
- Write, edit and proofread materials for distribution to members.
- Produce graphics using established templates.
- Manage social media, including content creation and scheduling across multiple channels.
- Create, edit and distribute emails to members using established templates.
- Edit and maintain organization’s websites and ensure content is up to date.
- Prepare and send routine physical mailings.
- Coordinate placement, tracking and invoicing of digital advertisements.
- Maintain records within organization’s Customer Relationship Management system. Includes routine data entry, generating reports and logging contacts.
- Serve as back up for receptionist duties, welcoming guests and fielding phone calls in a positive manner.
- Provide administrative support to team members to ensure efficient workflow.
- Coordinate special projects and perform other duties as assigned.
EDUCATION AND EXPERIENCE
- Post-secondary degree/certification required.
- Proficiency in Microsoft Office products.
- Experience in using digital platforms to edit/maintain websites, produce emails and create basic graphics is preferred but not required.
PHYSICAL REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer, with intermittent walking and climbing stairs.
- Able to lift 20 pounds periodically, while squatting and/or bending.
- Hold a current driver’s license.
TO APPLY: To apply, send cover letter, resume and list of references to Jennie Doyen at jdoyen@siouxfalls.com.