Membership & Office Administrator

Job Description

• Membership & Office Administrator
  Reports to: CDO
  Location: On-site Full-Time: Exempt
  
  About Downtown Sioux Falls, Inc. (DTSF)
  Downtown doesn’t happen by accident—it takes vision, hustle, and heart. Downtown Sioux Falls, Inc. (DTSF) is a mission-driven 501(c)4 organization leading the charge in shaping a vibrant, inclusive, and thriving urban core. We exist to activate the city’s center—through placemaking, storytelling, partnerships, and daily boots-on-the-ground effort.
  
  DTSF administers the Downtown Business Improvement District (BID), managing programs that keep Downtown clean, safe, and welcoming. Our work spans economic development, public space activation, advocacy, marketing, and residential attraction—delivered with pride, precision, and a long-term commitment to the place we call home. We’re all in on Downtown. We connect business owners, civic leaders, artists, residents, and visitors to cultivate a culture of creativity, opportunity, and progress. If you're looking to make an impact where it matters most—this is the place, and now is the time.
  
  Position Summary
  The Membership & Office Administrator supports the day-to-day operations of Downtown Sioux Falls, Inc. (DTSF). This role manages backend systems, including membership and sponsorship CRM, while coordinating renewals, scheduling meetings, and maintaining accurate records. As the first point of contact for the community, this person handles reception duties, mail, and supply management. The role supports the Chief Development Officer (CDO) and contributes to membership growth, data tracking, and administrative excellence.
  
  Key Responsibilities
• Support the Chief Development Officer in managing member renewals, sponsorship tracking, scheduling, and follow-ups.
• Maintain CRM system accuracy (Neon CRM) and assist in database updates and reporting.
• Serve as the first point of contact for DTSF, greeting guests, answering phones, responding to inquiries, and dispatching Ambassador requests.
• Manage office supplies, cleaning schedules, mail processing, and vendor coordination for office needs.
• Assist in membership communications, invoices, and member event coordination as needed.
• Provide administrative support for internal meetings and document management.

• Ensure data entry accuracy and consistency across DTSF systems.

  Qualifications
  • 2–4 years of experience in administrative support, operations, or customer relationship management
  • Proficiency with CRM platforms (Neon CRM preferred) and Microsoft Office or Google Workspace
  • Strong organizational and time management skills with a high attention to detail
  • Excellent written and verbal communication skills • Experience managing schedules, coordinating meetings, and handling follow-up communications
  • Comfort with basic office systems, supply management, and phone/email reception duties
  • Familiarity with Facebook Groups or similar online platforms for managing community engagement
  • Ability to handle sensitive information with discretion and professionalism

Benefits:
• Health Insurance (Single Plan covered 100% by Employer)
• Paid Time Off (20 days annually)
• Holiday Time Off (12 days annually)
• Simple IRA with 3% Company Match
• Vision Insurance (Employee Paid)
• Dental Insurance (Employee Paid)
• Cell Phone Stipend