to top

Metro Emergency Communications Operator

City of Sioux Falls

Sioux Falls, SD 57104

Posted/Updated: Today

Job Description

Are you looking for a career where every second counts and every call matters?

Day 1 Wage (2027): $28.53 - $30.93 hourly (dependent on incoming 911-type experience)

Sign-On Bonus: $3000.00

Shift Differential: $.75 per hour, between 2:00pm-5:59am; seven days a week.



Why Metro Communications?

  1. Robust Health and Wellness Benefits -You will have access to our live-in dog, Nena, that provides support to our team, a workout facility, wellness lab, and ample outdoor space for breaks. The Metro Communications team, and the City of Sioux Falls, offer employee well-being support, including EAP, chaplains, and peer support.
  2. Career Development Opportunities - In Public Safety, you can expect a stable job with career advancement opportunities, as well as the ability to join in-house staff committees.
  • Emergency Communications Operators will have the opportunity to pursue Shift Lead roles, and Supervisory openings as they advance with the agency!! In addition to plenty of committee involvement, and continuous education, enabling you to stay engaged, and motivated, in your career pursuits.
  1. Paid Training Experience - We will serve you with a six-month comprehensive training program, and no experience is necessary.
  2. Leadership Team!! - Between four Metro Supervisors (LeNora, Tim, Jason, and Robyn), and our fearless leader (Aimee), Metro Communications will offer you stability and consistency in your leadership team, and nearly one hundred years of experience in the profession that is committed to seeing you succeed in your career move!!



Are you interested in an interactive opportunity that will enable you to first-hand try out response as an Operator?

  • If yes, CLICK HERE to explore the career further before, or after, you apply with our free AI-powered 911 Call Simulator!


Please advise, this hiring process is comprised of multiple testing phases: Keyboarding and Listening & Written (L&W) exam, Interview, Background Investigation, and Psych/Medical Exam.

Our next recruit class will begin on February 16th, 2027!! This will be your first paid day of employment.

We schedule 1-3 Listening & Written Exam test dates/times per week.

Share with a friend
City of Sioux Falls
224 West 9th Street
Sioux Falls, SD 57104

 

Benefits for full time employees:

· Competitive salary with other public and industry positions, including step advancements.
· The City participates in the South Dakota Retirement System. Employees receive a 6% match.
· Additionally, employees may choose to enroll in a Deferred Compensation Plan via 457 plan or Roth IRA.
· Health, Dental, and Vision Insurance: Competitive rates for single, 2-party, and family
· Flexible Spending Accounts: For qualified medical and dependent care expenses
· 11 paid holidays and 2 personal leave days each calendar year
· New employees are granted 40 hours of vacation at time of hire and accrue an additional 2 weeks in their first year.
· Sick leave accrues over 96 hours per year.· Maternity and Paternity Leave: Use up to 8 consecutive weeks of accumulated sick leave for bonding with a newborn, adopted, or foster child

· Maternity and Paternity Leave: Use up to 8 consecutive weeks of accumulated sick leave for bonding with a newborn, adopted, or foster child
· Military leave: Strong supporter of enlisted employee
· Employee Assistance Program: Employee and immediate family


Tobacco Free Campus

Equal Employment Opportunity Statement: The City of Sioux Falls does not discriminate on the basis of race, color, religion, sex, national origin, creed, ancestry, pregnancy, age, genetic information, or disability in employment or the provision of services.

If an ADA accommodation is needed, please contact 605-367-8740 or HRrecruiter@siouxfalls.gov.