Job Description
AVPro Edge manufactures specialized audio-video equipment for residential and commercial professional integrators. Our products are found in projects of all sizes worldwide, and we are proud to support them by providing the industry’s best customer service.
Our Sioux Falls, SD team is growing, with opportunities for Technical Support Representatives. If you are A/V industry knowledgeable, service-oriented, and ready to leave field work behind for a unique opportunity, please see below for what we are looking for from you:
Here's what you’ll get to do:
- As a Technical Support Representative, you will be a key member of our MXnet technical support team. This is not an IT helpdesk position—this is advanced Audio/Video-over-Network support. A background in networking or AVoIP integration is highly preferred.
Answering incoming support calls and troubleshooting complex systems
Assisting A/V field service technicians with:
A/V systems in commercial environments (education, government, entertainment, houses of worship)
Network deployment and AVoIP (AV over IP) systems
HDMI and HDBaseT signal distribution
Video walls and digital signage systems
HDMI testing and troubleshooting equipment
Control systems including Control4, Crestron, Elan, Q-Sys, Savant, and more
Gathering information and providing complete technical solutions
Escalating product or service concerns to the appropriate internal teams
Occasionally traveling to client locations for on-site technical support
This is what we’re looking for:
- Strong organizational skills and an ability to manage multiple tasks
- Customer service oriented
- A positive, collaborative attitude
- Be strongly motivated to acquire new industry knowledge
- Enjoy problem-solving and assisting others to arrive at solutions.
- Love technology
- Significant A/V experience in troubleshooting; elements of system design, using matrix switchers, AV-over-IP systems, and HDMI point-to-point signal distribution devices
- CTS, CEDIA, ISF Certification, or similar accreditations
- HDMI test equipment experience
- Knowledge of control systems such as Control 4, Crestron, QYS, and others, including programming and troubleshooting firmware/software issues
What we offer:
- Paid leave benefits
- Group Health & Life Insurance
- Employer paid benefits including - Dental and Vision Insurance
- 401K (4% Match)
- Supplemental Insurance
Hours/Pay:
- Full-time, Mondays through Fridays
- Shifts range between 8 a.m. to 6 p.m. CT
- Market competitive hourly wage depending on experience