Job Description
SDN Communications is the premier business-to-business broadband service provider in the region. We also provide managed cybersecurity products to build a more secure business network. Our network is made up of more than 50,000 miles of fiber in eight states.
Established in 1989, SDN Communications has more than 30 years of experience and over 100 employees to provide quality service, create new and innovative services and return value to our member companies and customers. That's why we exist!
Summary: The network technician for the optical transport team will be responsible for maintaining and monitoring the telecommunications network, equipment, and applications that support carrier grade infrastructures.
Requirements include the following:
- A positive can-do attitude.
- A customer first mindset.
- Willingness to learn and develop new skills.
- Highly motivated and take initiative.
- Knowledge of Microsoft office applications.
- Ability to read, analyze, interpret data, and problem solve.
- Ability to apply common sense logic to perform assigned functions.
- General overall knowledge of computers and networking.
Duties and Responsibilities include the following. Other duties may be assigned:
- Maintains basic network operations and provides assistance to network engineers.
- Manages inbound support calls and creates trouble tickets for issues.
- Performs network troubleshooting to isolate and diagnose common network problems.
- Assists users with network technical support and modifications.
- Contacts customers regarding issues or problems with their services.
- Monitors network equipment to minimize downtime.
- Monitors environmental alarms and reports trouble to appropriate areas of the company.
- Maintain work queue for provisioning / configuration for new orders / services.
- Ability and desire to share knowledge / experiences within a team environment.
- Coordinating emergency and routine maintenance with customers and vendors.
- Identifies and replaces malfunctioning or inoperative equipment, such as circuit cards or processing units, and performs repairs and preventative maintenance.
Certificates, Licenses, Registrations
Exhibit SDN Core Values
- Servant Leader
- Positive Can-Do Attitude
- Pride in our Mission
- Innovate, Challenge, Change
Job Requirements
Education and/or Experience:
No experience is required as SDN is willing to train the right individual. Previous work experience in a related technical field or secondary education is desired, but not mandatory.
Physical Demands and Work Environment:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, climb, or balance, and lift up to fifty pounds. Specific vision abilities required by this job include color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.
Business Continuity/Disaster Recovery (BCDR):
You are expected to participate in SDN’s Business Continuity and Disaster Recovery program by being knowledgeable about SDN’s BCDR Program, actively participate in BCDR drills and exercises, and may be assigned various duties in response to business emergencies (and establishing/executing priorities, responses and recovery activities in the event of a disruption).
Bids for this position will not guarantee that the applicant will be interviewed or selected but will be considered as an indication of interest by the applicant. SDN will recruit, hire, assign and promote employees on the basis of their qualifications and without regard to race, creed, color, age, sex, religion, national origin, marital status, disability, or other legally protected status. It is also our policy to employ and advance disabled veterans and Vietnam Era veterans.