Job Description
At SONIFI Solutions, we’re passionate about creating technology that elevates guest experiences in the hospitality industry. From in-room entertainment and Wi-Fi to smart device integrations and digital signage, we’ve been powering hotel innovation for over 40 years—all from our headquarters in Sioux Falls, SD.
We’re currently looking for a full-time Technical Support Tier 2 – Level 1 to join our on-site Technical Assistance Center (TAC) team in Sioux Falls. This is an excellent opportunity for early-career professionals who enjoy phone-based technical troubleshooting and want to grow their knowledge across a variety of technologies.
Please note: This is an on-site role located in Sioux Falls, SD. Local candidates only. This is not a senior networking or infrastructure engineering role.
Why This Role Matters
This role provides critical technical support for SONIFI’s hospitality technology products. As a first-line responder, you’ll help ensure hotel customers receive timely, expert assistance that minimizes downtime and maximizes satisfaction. Your support keeps hotel guests connected, entertained, and informed—every single day.
What You’ll Do
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Provide phone and email support for SONIFI’s suite of hospitality technology systems
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Troubleshoot and resolve remote issues related to:
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System software and hardware
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Customer portals and remote access tools
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Internet connectivity and Wi-Fi networks
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MATV and video delivery systems
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Document all activity in Salesforce and assist with data gathering and reporting
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Identify patterns in support cases and recommend potential improvements
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Maintain a consistent and dependable presence in a 24/7 support environment
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Work a fixed or rotating shift, including nights, weekends, and holidays as needed
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Remain customer-focused and composed in a fast-paced call center setting
Job Requirements
Associate’s degree in a technical field or equivalent combination of education and experience
Comfort with phone-based support and remote troubleshooting
Basic understanding of:
Cisco routers and switches
Wireless networking protocols
OSI model and basic routing concepts
Effective verbal and written communication skills
Ability to follow structured procedures and remain organized under pressure
Passion for learning and working with a wide range of technology platforms
CCNA or similar certifications are a plus—but not required
Note: This is a technical support position focused on issue resolution, not a network engineer role. Ideal candidates are hands-on troubleshooters, not infrastructure architects.
SONIFI and SONIFI Health value diversity and we are proud to be an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status. This position is also eligible for PTO, holidays, health, dental, vision, retirement plans, pet insurance, on-demand pay, and a variety of other benefits.
If you require assistance in filling out our online application due to a disability, please contact Human Resources at 605-988-1000.
For more information about Equal Employment Opportunity, please visit: Home | U.S. Equal Employment Opportunity Commission .