Job Description
Job ID: 33968
|Agency: Department of Labor & Regulation
Location:Watertown, SDSalary: $18.80/hr
Pay Grade: F
Closing Date: 12/18/2025
At the SD Department of Labor and Regulation - Watertown Job Service, our Core Values are Customer Service, Teamwork, Respect, Communication and Integrity. If you have a passion for serving your fellow South Dakotans, enjoy multi-tasking, and working with a fun group of professionals statewide, then we want to hear from you!
We are seeking an
Office Assistant (official title: Employment Service Assistant) to perform a combination of clerical and professional duties associated with the local office including greeting and checking in customers, scheduling appointments, monitoring and assisting customers in the resource area, contacting program participants for follow-up information, and performing clerical duties to maintain efficient office operations. Will also answer telephone calls in a statewide queue, and direct customers to other state and local area resources. Individuals are also responsible for program support and may perform some duties normally associated with Employment Specialists.
This position works in a typical office environment. May conduct some duties outside of the office to attend meetings with partnering agencies. Candidate is expected to work 40 hours per week in the office, as scheduled, between 8:00am-5:00pm Monday thru Friday. This is not a remote position. For more information on the Department of Labor & Regulation, please visit https://dlr.sd.gov/ .
Licenses and Certifications:National Career Readiness Certificate (NCRC) of silver or higher preferred.
The Ideal Candidate Will Have:
It is very important for candidates to be able to use a personal computer, have specific knowledge and proficiency with Microsoft Word, Outlook, Excel, Teams, and have the ability to work with various software programs.
Knowledge of:- information gathering techniques;
- principles of human behavior and motivation;
- employment programs and support service agencies within the community.
Skill to:- effectively work with customers and provide excellent customer service;
- build and maintain effective working relationships with employers and job seekers who enter the office;
- navigate various computer programs and numerous employer websites;
- troubleshoot common computer issues for customers.
Ability to:- communicate information clearly;
- organize and coordinate activities;
- evaluate information for accuracy and completeness;
- maintain self-control in stressful situations;
- provide exceptional customer service;
- operate a variety of office equipment;
- follow employment program rules and policies.
This position is eligible for Veterans' Preference per ARSD 55:10:02:08.
NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.
The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.
The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information here . This position is a member of Class A retirement under SDRS.
Must apply online: https://gen-stateofsouthdako-trn.inforcloudsuite.com/hcm/xmlhttp/shorturl.do?key=30K
You must apply online, emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources
Telephone: 605.773.3148 Email: careers@state.sd.us
http://bhr.sd.gov/workforus
"An Equal Opportunity Employer"
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