to top

Operation and Customer Success Assistant

Midtek Appliance Repair

Sioux Falls, SD US

Posted/Updated: 1 days ago

Job Description

Job Title: Office Administrator & Sales Associate

Company: Midtek Appliance Repair

Location: Sioux Falls, South Dakota

Employment Type: Full-Time (Up to 40 hours per week)


Job Overview:
Midtek Appliance Repair is seeking a motivated and organized Office Administrator & Sales Assistant to manage office operations while supporting our Operations Manager with marketing and sales initiatives. The ideal candidate will have a background in office administration and customer service, with some experience or strong interest in sales and marketing.

This role includes a balance of administrative tasks, customer communication, and active participation in business development — including visiting potential vendors and partners to promote services, sell appliances, and market partnership opportunities. Candidates should be open to participating in an on-site sales training program. Base compensation will be supplemented by commissions, to be discussed during the hiring process.


Key Responsibilities:

  • Customer Service: Answer customer queries via phone and email, providing excellent support and resolving issues promptly. Ensure customer satisfaction by coordinating with the technical team.

  • Administrative Support: Handle office tasks such as scheduling, managing paperwork, and coordinating with departments to ensure smooth operations.

  • Marketing & Sales Support: Assist the Operations Manager with marketing and sales activities, including vendor visits, relationship building, promoting partnership opportunities, and appliance sales.

  • Sales Development: Participate in an on-site sales training program to strengthen sales techniques, communication, and customer engagement skills.

  • Online Presence: Support social media and online sales efforts, including posting updates, managing customer interactions, and promoting company services.

  • Business Growth: Contribute ideas to improve sales strategies, marketing campaigns, and partnership opportunities.

  • Collaboration: Work closely with both the operations and technical teams to ensure seamless service and consistent customer satisfaction.


Requirements:

  • Proven experience as an Office Administrator or in a similar role.

  • A few years of administrative experience, with exposure to marketing or sales preferred.

  • Interest in developing sales skills and willingness to participate in sales training.

  • Strong knowledge of office software (e.g., MS Office, Google Workspace).

  • Excellent customer service skills with a focus on delivering outstanding experiences.

  • Ability to multitask, prioritize, and manage time effectively.

  • Strong organizational skills and attention to detail.

  • Excellent communication skills, both written and verbal.


Working Hours:

  • Monday – Friday

  • Up to 40 hours per week, with the possibility of flexible working hours.

Midtek Appliance Repair
707 East 41st Street
Sioux Falls, SD 57105