Outpatient Scheduling Specialist

Job Description

* Outpatient Clinic Scheduling *
 * Full Time * 40 Hours/Week *
* Monday-Friday * No Weekends *

Are you an outgoing individual looking for a meaningful opportunity with a person-centered focus? Begin your journey with LifeScape and help fulfill our mission: “Empowering people to live their best lives!”

As an Outpatient Scheduling Specialist, you will be the first point of contact for patients and families seeking services at either our Autism & Child Development Center or our Outpatient Rehab Center (RISE). This is your chance to make a positive impact and take the next step in your career.

In this role, you can expect to perform a variety of important tasks, including:

• Perform duties related to patient registration:
• Greeting patients and family members
• Checking patients in for appointments
• Maintains or updates information as needed in the EMR and other databases
• Obtains necessary paperwork upon patient arrival and assures completion of all necessary forms
• Clarifies required pre-service information with the patient, family members or referral sources
• Explains policies and procedures to provide a clear understanding of patient responsibilities
• Perform duties related to patient scheduling:
• Schedules and modifies appointments for new and established patients to ensure timely access to services. 
• Responds to telephone requests for services and inquiries, and communicates with assigned staff to facilitate requested services
• Consults with providers, nurses, supervisors, and other appropriate resources to resolve complex patient needs or scheduling issues
• Send new patient packets out, initiate appointment reminder calls, manage waitlists, and send recall reminders for follow-up appointments.
• Coordinate interpreter services as needed

Schedule for position:  Mondays - Fridays 8AM- 5PM or 9AM-6PM - with a 1-hour unpaid lunch

Starting Wage: Base of $17.25/hour plus additional for each year of experience. Includes full Benefit Package.

LifeScape is a qualifying employer under the Public Service Loan Forgiveness Program

Why Work for Us?

We are Driven by our Mission

Empowering people to live their best life.

We Have a Vision for our Future

LifeScape will be an innovative organization, providing exceptional services and creative solutions for people with varied needs and complex care across their life span. Through collaborative partnerships, LifeScape will become a destination for research, and the development, implementation and training of technology-based solutions to improve the lives of people we support.

We Lead with Shared Values

Integrity - Compassion - Respect - Safety & Wellbeing - Fiscal Responsibility - Excellence - Accountability

Job Requirements

High School diploma/GED is required. One year’s experience scheduling in a medical clinic is required. Post secondary education is preferred.

Prior experience working with individuals with disabilities or other chronic health conditions is also preferred.

Note: Job postings are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principle job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

LifeScape is an Affirmative Action & Equal Opportunity Employer of females, minorities, individuals with disabilities and protected veterans. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.