Job Description
Outreach Case Manager
Call to Freedom | Full-Time | Non-Exempt | Sioux Falls Area
Do you want a career where your work changes lives every day? Join Call to Freedom as an Outreach Case Manager and help survivors of human trafficking find safety, resources, and a path toward healing and independence. If you are passionate about advocacy, trauma-informed care, and being part of a mission-driven team fighting exploitation, this role offers meaningful work that truly matters.
Why You’ll Love This Role
Make a tangible difference every day – Support survivors as they access safety, housing, and resources.
Engage directly with the community – Work with shelters, schools, rural response teams, and correctional facilities.
Grow professionally – Participate in specialized trainings and collaborative care networks.
Work with a mission-driven team – Join passionate professionals dedicated to ending human trafficking.
Variety that keeps work exciting – From case management to community outreach, no two days are the same.
Benefits
At Call to Freedom, we care deeply about the wellbeing of our team so they can continue doing meaningful work in the community.
Benefits include:
Competitive pay: $18 - $23/hour - depending on experience
Health, dental, and vision insurance, including three health plan options, with two plans fully covered for employee-only coverage
Paid time off, including vacation, sick leave, and paid holidays
Retirement plan with employer contribution
Professional development and ongoing training opportunities
A supportive, mission-focused team culture
Opportunities for growth and advancement within a nonprofit making a meaningful impact
Key Responsibilities
Provide survivor-centered case management
- Serve as a primary point of contact for assigned clients and provide responsive support
- Conduct screenings, assessments, and intakes with a focus on safety, confidentiality, and survivor autonomy
- Develop individualized case management goals and plans with youth and adult clients
- Maintain accurate case notes and documentation within the client database
Connect survivors to critical resources
- Coordinate referrals and services through community partners
- Provide transportation when appropriate using a personal or agency vehicle
- Work alongside the Call to Freedom care team to provide holistic services including housing, emergency support, mentorship, and recovery resources
Build partnerships that expand survivor support
- Collaborate with shelters, halfway houses, schools, correctional facilities, and rural response teams
- Serve as a liaison between Call to Freedom and partner organizations referring cases
- Coordinate services for newly identified victims both locally and nationally
Strengthen community response to trafficking
- Provide education and training to service providers and community partners
- Participate in collaborative care meetings and community response teams
- Assist in implementing prevention education in the community
Support coordinated care
- Work closely with the Director of Marissa’s House & Outreach Services to manage intake referrals
- Assist with case navigation and service coordination for clients across the country
- Travel as needed to meet with partners and response teams
Qualifications
- Bachelor’s degree in Social Work, Counseling, or related field preferred
- Experience in case management with victims of violence, trafficking, trauma, or substance abuse
- Training or familiarity with trauma-informed care
- Strong interpersonal, written, and verbal communication skills
- Highly organized with the ability to manage multiple cases and priorities
- Self-directed, flexible, and able to collaborate effectively within a team environment
Additional Requirements
- Valid driver’s license and ability to maintain motor vehicle insurance
- Willingness to travel occasionally, including possible overnight trips
- Ability to adapt to flexible scheduling, including occasional evenings or weekends
- Ability to sit at a computer for extended periods
- Ability to occasionally lift up to 30 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
About Call to Freedom
Call to Freedom works to identify and support individuals at risk of human trafficking and those transitioning out of exploitation. Through outreach, prevention education, and survivor services, we partner with communities to bring hope, healing, and restoration to those impacted by trafficking.
If you are passionate about advocacy, justice, and walking alongside survivors on their path to freedom, we encourage you to apply.