Job Description

Outreach Case Manager

Call to Freedom | Full-Time | Non-Exempt | Sioux Falls Area

Be the Connection. Be the Advocate. Be the Difference.

Are you called to work that truly changes lives? At Call to Freedom, every day is an opportunity to walk alongside survivors of human trafficking as they move toward safety, healing, and independence.

As an Outreach Case Manager, you won't just be doing a job—you'll build meaningful relationships, connect survivors with life-changing resources, and help individuals take the next steps toward a brighter future. You'll work alongside a compassionate, mission-driven team that believes every person deserves hope, dignity, and the opportunity to thrive.

If you're passionate about advocacy, believe in the power of trauma-informed care, and want to make a lasting impact in your community, we'd love to meet you.

Why You'll Love This Role

This position offers the opportunity to make a tangible difference every single day.

You'll:

• Walk alongside survivors as they pursue safety, healing, and long-term independence.
• Build trusted relationships that empower individuals to achieve their goals.
• Work throughout the community, partnering with schools, shelters, correctional facilities, rural communities, and other service providers.
• Collaborate with an incredible multidisciplinary team committed to holistic, survivor-centered care.
• Expand your knowledge through specialized training in trauma-informed care, human trafficking response, and community collaboration.
• Experience variety every day, blending case management, advocacy, outreach, and community engagement.

Benefits That Support You

At Call to Freedom, we believe caring for our employees is essential to caring well for our clients.

We offer a comprehensive benefits package that includes:

• Competitive pay: $18–$23 per hour, depending on experience
• Health, dental, and vision insurance with multiple plan options, including fully employer-paid employee-only health plan options
• 403(b) retirement plan with employer match
• Paid time off, including vacation, sick leave, and paid holidays
• Supportive, collaborative, mission-focused workplace culture
• Opportunities for career growth and advancement

What You'll Do

Support Survivors

• Build trusting, supportive relationships with survivors.
• Conduct screenings, assessments, and intake appointments using a trauma-informed approach.
• Partner with clients to develop individualized service plans and achievable goals.
• Maintain accurate, timely, and confidential documentation.

Connect Survivors to Resources

• Coordinate referrals and services with community partners.
• Assist clients in accessing housing, healthcare, employment, education, transportation, and other essential resources.
• Help reduce barriers to safety and stability through advocacy and resource coordination.
• Work collaboratively with internal teams to meet clients' evolving needs.

Strengthen Community Partnerships

• Build and maintain relationships with shelters, schools, correctional facilities, healthcare providers, law enforcement, and rural response teams.
• Serve as a liaison between Call to Freedom and community partners.
• Support coordinated care for newly identified survivors across the region.

Advance Prevention & Community Response

• Participate in multidisciplinary team meetings and coordinated response efforts.
• Provide education and outreach to community partners.
• Support prevention initiatives that increase awareness and reduce the risk of exploitation.

Collaborate Across Programs

• Partner closely with the Director of Marissa's House & Outreach Services regarding referrals and service coordination.
• Assist with case navigation and continuity of care across service areas.
• Travel throughout the region as needed to strengthen partnerships and support survivors.

What You Bring

We're looking for someone who is compassionate, resourceful, and committed to empowering others.

Preferred Qualifications

• Experience providing case management, advocacy, or direct services to individuals experiencing trauma or other vulnerable populations.
• Strong commitment to trauma-informed, survivor-centered care (or a willingness to learn).
• Excellent communication, relationship-building, and advocacy skills.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to work independently while collaborating effectively as part of a multidisciplinary team.
• Knowledge of community resources and service coordination is a plus.
• Bachelor's degree in Social Work, Counseling, Human Services, Psychology, Criminal Justice, or a related field is preferred. Candidates with a combination of relevant education, training, and experience are encouraged to apply.

Additional Requirements

• Valid driver's license and current auto insurance.
• Ability to travel throughout the service area, including occasional overnight travel.
• Flexibility to work occasional evenings or weekends based on program needs.
• Ability to sit for extended periods and occasionally lift up to 30 pounds.
• Employment is contingent upon successfully passing a pre-employment background check and drug screen.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Why This Role Is Different

At Call to Freedom, case management goes beyond connecting people with services.

You'll become a trusted advocate, helping survivors navigate some of the most challenging moments of their lives while celebrating every milestone along the way. Whether you're helping someone find safe housing, reconnect with supportive relationships, access healthcare, or achieve personal goals, your work creates lasting change.

You'll have the opportunity to:

• Build long-term, meaningful relationships with survivors.
• Work in a collaborative, multidisciplinary environment where every team member plays an important role.
• Be part of a growing organization committed to innovation, prevention, and survivor empowerment.
• Help strengthen community partnerships that improve the response to human trafficking across South Dakota.
• See the real impact of your work through the lives changed every day.

Every conversation matters. Every connection matters. Every success story begins with someone willing to walk beside another person.

If you're looking for a career where compassion meets purpose, this is your opportunity.

About Call to Freedom

Call to Freedom is a nonprofit organization dedicated to providing comprehensive, trauma-informed services to survivors of human trafficking and sexual exploitation.

Through outreach, prevention education, advocacy, housing support, occupational therapy, and survivor services, we work alongside individuals and communities to promote healing, restore dignity, and create pathways to lasting freedom.

Our mission is rooted in hope, collaboration, and the belief that every person deserves the opportunity to build a safe and independent future.

Ready to Make a Difference?

If you're ready to use your skills, compassion, and dedication to create lasting change in the lives of survivors, we encourage you to apply today.

Join Call to Freedom and become part of a team that's changing lives—one person, one family, and one community at a time.