Job Description

Join Our Team as a Hotel Front Desk Representative!

Are you a warm, friendly, and organized individual who enjoys providing exceptional customer service? Do you have a knack for problem-solving and a passion for hospitality? If so, we want you to be a part of our team at Staybridge Suites Empire Mall in Sioux Falls, SD!

About Us:

Located just minutes away from the Empire Mall, Staybridge Suites offers guests a comfortable and relaxing stay in the heart of Sioux Falls. Our hotel features spacious suites with fully equipped kitchens, a fitness center, complimentary breakfast, and a welcoming atmosphere that makes guests feel right at home.

As a member of the IHG family, Staybridge Suites is committed to providing top-notch service and creating memorable experiences for our guests. We take pride in our team members and strive to create a supportive and inclusive work environment where everyone can thrive.

Job Description:

As a Hotel Front Desk Representative, you will be the first point of contact for our guests and play a crucial role in ensuring their stay is enjoyable and stress-free. Your responsibilities will include:

• Greeting guests with a warm and welcoming attitude
• Checking guests in and out of the hotel promptly and efficiently
• Answering phone calls and emails, and responding to guest inquiries
• Assisting guests with special requests and accommodations
• Handling reservations and updating guest information in the system
• Resolving guest issues and complaints in a professional and timely manner
• Working collaboratively with other team members to ensure smooth operations

If you have excellent communication skills, a positive attitude, and a passion for hospitality, we want to hear from you! Prior experience in a customer service or front desk role is preferred but not required. We are willing to train the right candidate who demonstrates a strong work ethic and a willingness to learn.

Whether you're looking for a part-time or full-time position, Staybridge Suites Empire Mall offers flexible schedules and competitive benefits for all team members. Join us and be a part of a dynamic team that is dedicated to providing exceptional service and creating memorable experiences for our guests!