Job Description
Join Our Team as a Patient Access Supervisor at Orthopedic Institute in Sioux Falls, SD!
Are you a detail-oriented, organized, and compassionate leader looking to make a difference in the healthcare industry? If so, we have the perfect opportunity for you as a Patient Access Supervisor at Orthopedic Institute in Sioux Falls, SD!
What You'll Do:
Supervise Daily Operations:
Oversee staff responsible for answering high-volume telephone calls for patient scheduling.
Ensure coverage and timely response to patient and provider inquiries.
Monitor workflows for efficiency and patient satisfaction.
Scheduling and Referral Oversight:
Ensure accurate and timely scheduling of appointments with internal providers.
Review and manage the referral intake process from external providers.
Resolve scheduling conflicts and complex referral issues.
Team Leadership:
Provide daily guidance, coaching, and problem-solving support to access staff.
Conduct regular staff meetings and performance check-ins.
Train new team members and support ongoing staff development.
Process Improvement:
Monitor call volumes, wait times, and scheduling metrics.
Identify areas for improvement in access procedures and recommend changes.
Collaborate with clinical and administrative teams to streamline access workflows.
Compliance and Quality Assurance:
Ensure all scheduling and referral processes comply with HIPAA and organizational policies.
Conduct audits to ensure accuracy in data entry and appointment booking.
Handle escalated patient complaints related to access.
Reporting and Communication:
Track and report performance metrics to leadership.
Communicate updates on provider availability, scheduling templates, and policy changes to staff.
Serve as a liaison between access staff and other departments.
What You'll Bring:
- Previous experience in a healthcare setting, preferably in patient access or related field
- Demonstrated leadership and interpersonal skills, with the ability to motivate and develop a team
- Strong computer skills and proficiency with electronic health records and scheduling systems
- Excellent communication and problem-solving abilities, with a focus on customer service and patient care
- Knowledge of healthcare billing, insurance, and reimbursement procedures
Why You'll Love Working Here:
As a Patient Access Supervisor at Orthopedic Institute, you will have the opportunity to lead a dynamic team of healthcare professionals in a fast-paced and rewarding environment. We offer competitive benefits, opportunities for growth and development, and a supportive culture that values teamwork, innovation, and excellence in patient care.
About Us:
Orthopedic Institute in Sioux Falls, SD is a premier provider of orthopedic and sports medicine services, with a team of board-certified physicians, surgeons, and specialists dedicated to helping patients achieve optimal musculoskeletal health. Our state-of-the-art facilities, advanced technologies, and personalized care approach make us a trusted resource for the community. We are committed to excellence in patient care, education, and research, and we strive to improve the lives of our patients through innovative treatments and compassionate service.