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Patient Support Technician

City of Sioux Falls

Sioux Falls, SD

Posted/Updated: Today

Job Description

DEADLINE FOR FILING: Friday, July 10, 2026

JOB SUMMARY

The Patient Support Technician (PST) is the first point of contact for patients of Falls Community Health. PSTs schedule appointments over the phone, check in patients for their appointments and support the clinical team through various tasks. Strong customer service, attention to detail and a willingness to serve are key characteristics of this position. We're looking for someone with a strong work ethic who is reliable, dependable, detail-oriented, and willing to give their best effort each day. A great PST supports their team, treats coworkers and patients with respect, takes pride in their work, and is committed to providing exceptional service every day through professionalism, kindness, and accountability.

Key duties include:

Check In/Out:

  • Greet patients

  • Verify patient demographics and insurance coverage

  • Determine financial eligibility

  • Collect payment(s)

  • Schedule follow-up appointments, including arranging interpreter services and transportation if necessary

  • Assist in the completion of various forms of patient paperwork

Scheduling:

  • Schedule new and established patients via telephone

  • Coordinate referrals

  • Arrange interpreter services and transportation, if necessary

  • Work with the clinical team (nurses, providers, counselors, etc.) to meet patient scheduling needs

Additional Duties May Include:

  • Receive patient messages and route to the appropriate location

  • Maintain accurate patient medical records

  • Assist with account reviews

  • Complete projects as directed

MINIMUM QUALIFICATIONS

Completion of a medical assistant program and/or one (1) year of experience in a medical or dental office environment dealing with medical or dental records, reception, and patient scheduling; or any such combination of education, experience, and training as may be acceptable to the hiring authority.

Must possess or be able to obtain prior to hire a valid driver’s license.

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City of Sioux Falls
224 West 9th Street
Sioux Falls, SD 57104

 

Benefits for full time employees:

· Competitive salary with other public and industry positions, including step advancements.
· The City participates in the South Dakota Retirement System. Employees receive a 6% match.
· Additionally, employees may choose to enroll in a Deferred Compensation Plan via 457 plan or Roth IRA.
· Health, Dental, and Vision Insurance: Competitive rates for single, 2-party, and family
· Flexible Spending Accounts: For qualified medical and dependent care expenses
· 11 paid holidays and 2 personal leave days each calendar year
· New employees are granted 40 hours of vacation at time of hire and accrue an additional 2 weeks in their first year.
· Sick leave accrues over 96 hours per year.· Maternity and Paternity Leave: Use up to 8 consecutive weeks of accumulated sick leave for bonding with a newborn, adopted, or foster child

· Maternity and Paternity Leave: Use up to 8 consecutive weeks of accumulated sick leave for bonding with a newborn, adopted, or foster child
· Military leave: Strong supporter of enlisted employee
· Employee Assistance Program: Employee and immediate family


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Equal Employment Opportunity Statement: The City of Sioux Falls does not discriminate on the basis of race, color, religion, sex, national origin, creed, ancestry, pregnancy, age, genetic information, or disability in employment or the provision of services.

If an ADA accommodation is needed, please contact 605-367-8740 or HRrecruiter@siouxfalls.gov.