Job Description
Job Type: Full time, On-site (remote work is not available)
Location: Watertown, SD
Benefits package available, along with 401(k) Company match, PTO and 9 paid holidays. Hours are 9 hour days Monday-Friday and 8:00AM - 5:00PM
Summary:
The primary responsibility of the Project Manager is to own the customer relationship experience on projects from the drafting down payment to shipping. The Project Manager is responsible for regular, timely, and professional communication with the customers and/or builders. The PM will gather information to create efficiencies for the drafting team, drafting process, and will monitor the project through the production process.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential duties. Other duties may be assigned, including cross-training and/or working in other departments.
- Strong desire to build and develop positive customer relationships.
- Must communicate effectively both written and verbally, to build rapport with all parties involved in the project process. Coordinate communications between Regional Sales Managers, customers, builders, and Enercept drafting and production teams. Collaborate with Enercept teams to determine best course of action for projects.
- Analyze project construction documents and other project information to assist the estimating team with preparation of cost estimates.
Collaborate with the drafting team to collect data/information required by the drafters to produce panel layout drawings and shop drawings.
Review drawings for accuracy of both preliminary and post-liminary drawings.
- Review and understand each project being managed to effectively communicate with Enercept team and customers and/or builders.
- Must have regular contact with customers and/or builders, building rapport, have knowledge of their site development, and how it integrates with our production process.
- Coordinate customer requested on-site visits with Production Manager/Supervisor.
- Must become knowledgeable of Enercept processes and capabilities. Focus on ways to improve and streamline process related concerns.
- Provide project-billing information to accounting and communication of the same to the customer.
- Process warranty questions and concerns.
- Confer with engineers, architects, owners, and contractors to assure accuracy of project documentation.
Keep HubSpot and Leads Base notes up to date on each project assigned to Project Manager.
Communicate with Enercept vendors and the drafting team to review shop drawings and act as the point of contact for Enercept vendors.
- Reviews with internal and external sources to assure beams, trusses, etc. are sized and dimensioned correctly.
- Issue PO's to suppliers and design professionals that contract with Enercept on given projects.
- Follow up with customers post-delivery for feedback.
- Handle complaints with appropriate departments concerning billing, quality, shipping or service provided.
Required to follow up with all complaints in a timely manner: communication should occur within 2-3 business days, and no longer than 2 weeks from the time of the notification.
Job Specific Competencies and Qualifications:
Associate, Bachelor’s degree or practical experience in Project Management
Knowledge of building and construction techniques and requirements.
- 2-3 years previous experience in construction/manufacturing is preferred. Must be able to precisely read and understand drawings.
Proficient with Microsoft Office programs, including Adobe, self-directed, exceptional organization, effective communication skills, detail-oriented, mathematic skills, superior customer service skills, negotiation skills, teamwork mentality, willingness to learn, and ability to take initiative to resolve issues.
Enercept has reviewed this job description to ensure that essential functions of the position have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.