Job Description
Project & Service Manager – Residential Construction
VBC Homes in Sioux Falls, SD is seeking a Project & Service Manager to lead post-construction warranty service while supporting residential construction projects. This role is ideal for someone who enjoys problem-solving, working with homeowners, and staying involved in residential construction.
Why This Role Matters
This role blends construction operations and customer experience. You’ll evaluate issues, coordinate solutions, and communicate clearly with homeowners and trade partners.
You bring strong construction knowledge, sound judgment, and the ability to manage multiple priorities while maintaining a high standard of quality and responsiveness. This is not just a service role. You’ll solve real construction issues while protecting the homeowner experience.
What You’ll Do
Lead Warranty & Service Operations
- Serve as the primary point of contact for homeowners during the warranty period
- Evaluate warranty claims and determine responsibility
- Diagnose construction-related issues and oversee completion of repairs
- Coordinate subcontractors, vendors, and internal labor to complete service work
- Track service requests, maintain documentation, and monitor subcontractor performance
- Supervise internal labor or maintenance staff; occasionally assist with service work
Support Construction Projects
- Provide project management support during peak construction periods
- Ensure projects stay aligned with schedule, budget, and quality expectations
- Coordinate subcontractor scheduling, inspections, and key construction milestones
- Assist with jobsite quality inspections, punch lists, and closeout activities
Drive Quality Control & Project Closeout
- Conduct pre-close inspections and support homeowner walkthrough preparation
- Prepare and review warranty documentation with homeowners
- Organize and distribute project closeout materials
- Assist with final punch list completion and turnover readiness
Deliver an Exceptional Customer Experience
- Communicate with homeowners regarding timelines, expectations, and progress
- Resolve service concerns and de-escalate issues with quality and responsiveness
What You’ll Need
- 3–5+ years of experience in residential construction, warranty/service management, or project management
- Strong working knowledge of residential construction methods, materials, and building systems
- Experience coordinating subcontractors and managing construction schedules
- Ability to diagnose construction issues and apply practical, solution-oriented judgment
- Ability to read and interpret construction plans, specifications, and scopes of work
- Experience working with homeowners or customers in a service-focused role
- Excellent communication skills and the ability to professionally navigate challenging conversations
- Strong organizational and time management skills with the ability to manage multiple priorities
- Proficiency in Microsoft Office (Outlook, Word, Excel, Teams); experience with construction software (e.g., Buildertrend) preferred
- Familiarity with OSHA regulations, building codes, and safety practices
- Valid driver’s license and ability to travel to job sites
Where You’ll Work
- This role is primarily office-based with regular time spent in completed homes and active construction sites, including varying weather conditions and uneven terrain.
What We Offer
- Competitive compensation with opportunity for career development and growth
- Full benefits: Medical, Dental, Vision, Flexible Spending Accounts, and Employee Assistance Program
- 401(k) with Safe Harbor Company Match
- Short-Term Disability and Voluntary Life and AD&D Insurance
- PTO, holidays, bereavement, and more
- Monday–Friday schedule with occasional weekends as needed
- Supportive and collaborative work environment
Who We Are
VBC Homes is part of Van Buskirk Companies, a family-owned company with an excellent reputation that spans over 55 years. Our vision is “To create an extraordinary real estate experience that builds dreams and develops community.” We are a full-service real estate and construction company known for our commitment to excellence, strong customer relationships, and investment in our people.
Our Core Values:
- Integrity: We take pride in doing the right thing and build trust with each interaction.
- Teamwork: We value one another and our customers as partners and commit to shared success through positive communication, collaboration, and action.
- Excellence: We continuously learn and grow our capabilities to bring our best work, every day!
- Community: We are united to make a positive impact and build strong relationships where we work and live.
- Innovation: We think creatively to develop unique solutions to complex challenges.