Quick Lane Manager

Job Description

Fast pace, fun work environment, career growth opportunities, and competitive wages is what describes this job.   

ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES:

Manage Quick Lane Advisors and Technicians

• Selection, onboarding and scheduling
• Training, coaching, mentoring, counseling
• Foster a positive team atmosphere both within the Quick Lane and with other departments
• Resolve team member concerns in a prompt and effective manner
• Be approachable and enhance communication using active listening techniques with team members and customers
• Instill a sense of pride within the department to teach customer and team member confidence
• Conduct regular meetings with the Quick Lane team members to discuss topics, opportunities and concerns
• Dispatch responsibilities to Quick Lane team members to ensure deadlines are met

Understanding and Using Business Knowledge

• Maintains the Quick Lane operating environment to ensure optimal performance (maintaining equipment)
• Implements new manufacturer and/or dealership systems or processes to increase business
• Completes daily sales and production records as established by dealership
• Provides technical information and assistance to associates, as needed
• Maintain active professional affiliations and certifications
• Keeps up to date on industry specific information
• Develops business strategies to ensure a strategic marketing advantage
• Reviews the Quick Lube operating practices

MINIMUM QUALIFICATIONS:

• Minimum of a High School degree or equivalent
• Two years of college with a strong emphasis on business skills preferred
• Successful track record
• Team oriented
• Submit to and successfully complete MVR and background check
• Valid driver's license with good driving record
• Outgoing, upbeat personality with excellent interpersonal skills
• Self-starter who is internally motivated to achieve established performance goals

Benefits:

• Health Insurance (including Wellness Benefit)
• Dental and Vision Insurance
• Life Insurance
• 401(k) with company match after one year of service
• EAP – Employee Assistance Program
• Paid Vacation, Holiday and Personal Time
• Discounts on vehicles, service and parts – including immediate family members