Quick Lane Manager

Job Description

Join a growing department at Sioux Falls Ford. We are seeking an experienced Quick Lane Manager to join our team. The ideal candidate will have a strong background in automotive diagnostics and repairs, as well as excellent leadership and customer service skills.

MINIMUM QUALIFICATIONS:

• Previous experience as an automotive service advisor or assistant manager or similar role
• Strong knowledge of automotive diagnostics and repairs
• Excellent leadership skills with the ability to motivate and inspire a team
• Exceptional customer service skills with the ability to build strong relationships with customers
• Knowledge of dealership operations and procedures is preferred

ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES:

Manage Quick Lane Advisors and Technicians

• Selection, onboarding and scheduling

• Training, coaching, mentoring, counseling

• Foster a positive team atmosphere both within the Quick Lane and with other departments

• Resolve team member concerns in a prompt and effective manner

• Be approachable and enhance communication using active listening techniques with team members and customers

• Instill a sense of pride within the department to teach customer and team member confidence

• Conduct regular meetings with the Quick Lane team members to discuss topics, opportunities and concerns

• Dispatch responsibilities to Quick Lane team members to ensure deadlines are met

Understanding and Using Business Knowledge

• Maintains the Quick Lane operating environment to ensure optimal performance (maintaining equipment)
• Implements new manufacturer and/or dealership systems or processes to increase business
• Completes daily sales and production records as established by dealership
• Provides technical information and assistance to associates, as needed
• Maintain active professional affiliations and certifications
• Keeps up to date on industry specific information
• Develops business strategies to ensure a strategic marketing advantage
• Reviews the Quick Lube operating practices

Benefits:

• Health Insurance (including Wellness Benefit)
• Dental and Vision Insurance
• Life Insurance
• 401(k) with company match after one year of service
• EAP – Employee Assistance Program
• Paid Vacation, Holiday and Personal Time
• Discounts on vehicles, service and parts – including immediate family members