Job Description
Facility: Virtual Care Center
Address: 3001 W Opportunity Dr, Sioux Falls, SD 57107
Job Schedule: Full time, 12 Hours - Night Shifts
Weekly Hours: 36.00
Salary Range: $32.00 - $48.00
Department Details
Straight weekend shift differential applies. Straight night differential applies. Department hours 24/7/365.
Hours of coverage may change to meet the needs of patients, physician offices, and Sanford USD Medical Center departments.
This position does not require the ACLS or PALS certifications.
Job Summary
Responsible for providing telehealth services involving all ages of patients. This includes telephone triage; health information and education; and physician and service referral and other specialty access lines using established protocols, approved references, and specific medical resources. Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity. Performs effectively in answering caller inquiries and crisis intervention following established protocols with appropriate communication and documentation. Performs ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status. Provides educational and resource referrals based on patient needs. Instructs patients in an articulate and professional manner based on expressed needs and available resources. Demonstrates awareness of legal issues in all aspects of telephone triage. Documents health information accurately.