Job Description
Position Summary: The Sales Account Manager is responsible for selling services using organizational and customer knowledge to influence and assist customers in applying the services to their needs resulting in revenue generation for Counterpart, Inc.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Reaches established sales quotas and revenue goals.
- Identifies potential customers in industries that require services that Counterpart provides.
- Initiates meetings with potential and existing customers to discuss their business needs and how these needs would be best met through Counterpart, Inc.
- Attends trade shows/conferences that relate to our industry, network through organizations and clubs.
- Maintains knowledge of the latest industry trends and technical developments on metal fabrication and applications that affect our key markets.
- Establishes and maintains positive customer relationships through contact in person, by phone, and electronically such as e-mail.
- Ensures the closing of deals and confirms contracts.
- Communicates with customers to ensure customer satisfaction, resolve problems with products and services, answer customers' questions about products, prices, availability, product uses, and credit terms.
- Quotes prices, credit terms and other bid specifications.
- Negotiates prices and terms of sales and service agreements.
- Prepares sales contracts for orders obtained and submit orders for processing.
- Maintain S&OP (Forecast Sales Pipeline)
- Manages sales department and sales employees.
- Performs other related duties as assigned.
Job Requirements
Competencies: To perform the job successfully, an individual must understand and support the company core values. They should showcase the following.
Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.
Managing People - Develops subordinates' skills and encourages growth. Includes subordinates in planning. Makes self-available to subordinates. Provides direction and gains compliance. Provides regular performance feedback. Takes responsibility for subordinates' activities.
Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED) required; Business or Accounting degree preferred. One to three months related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees. Effectively present information and respond to questions from managers, customers, and the public.
Mathematical Ability:
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Apply concepts of basic algebra and geometry.
Reasoning Ability:
Apply logical thinking to a wide range of intellectual and practical problems. Deal with nonverbal symbolism (e.g., formulas and equations) in difficult phases. Deal with a variety of abstract and concrete variables.
Computer Skills:
General basic skills of navigation, Microsoft Word, Excel, Email and company software
Certificates and Licenses:
Valid driver’s license.
Capable of being covered under agency’s insurance if driving a company vehicle.
Supervisory Responsibilities:
Directly supervises employees in the Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually loud. The employee may work in hot/cold temperatures and occasionally be exposed to dust, fumes, odors, grease, oil, and chemicals.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Competencies: To perform the job successfully, an individual must understand and support the company core values. They should showcase the following.
Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.
Managing People - Develops subordinates' skills and encourages growth. Includes subordinates in planning. Makes self-available to subordinates. Provides direction and gains compliance. Provides regular performance feedback. Takes responsibility for subordinates' activities.
Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED) required; Business or Accounting degree preferred. One to three months related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees. Effectively present information and respond to questions from managers, customers, and the public.
Mathematical Ability:
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Apply concepts of basic algebra and geometry.
Reasoning Ability:
Apply logical thinking to a wide range of intellectual and practical problems. Deal with nonverbal symbolism (e.g., formulas and equations) in difficult phases. Deal with a variety of abstract and concrete variables.
Computer Skills:
General basic skills of navigation, Microsoft Word, Excel, Email and company software
Certificates and Licenses:
Valid driver’s license.
Capable of being covered under agency’s insurance if driving a company vehicle.
Supervisory Responsibilities:
Directly supervises employees in the Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving prob