Sales Associate

Job Description

The Sales Associate works with customers to find what they want and ensure a smooth sales process.

Responsibilities:

• Establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner.
• Lead generation and communication according to procedures.
• Handles questions and complaints in a timely and professional manner.
• General customer service, contact, and support.
• Organize and maintain showroom according to store procedures.
• Processes, pulls, and distributes customer products quickly and efficiently.
• Accurately performs data entry of sales orders to generate an invoice of products ordered to be picked up or delivered. Secures payment of invoice with proper funds or obtain credit authorization in accordance with company policy.
• Estimates date of delivery to customer, based on knowledge of vendor’s production and delivery schedules.
• Assists in receiving, shipping, and general warehouse duties.

Requirements:

• The ability to physically lift 50 pounds and move product with a dolly.
• Strong counter "presence" and the ability to deal directly with customers for a large portion of the day.
• Strong customer-service attitude.
• Good computer skills including QuickBooks and ALEX Watercore.
• Willing and able to train and use company programs.
• Ability to work in a fast-paced environment dealing with inventory, product allocations and customer issues.
• Familiarity with a related product line such as pool supplies, parts, chemicals, hot spring spas, saunas, fire tables, and covana.