Sales & Catering Manager - Hyatt Place

Job Description

POSITION SUMMARY

• Prospect, solicit, negotiate, and secure new and repeat business to achieve individual and team revenue goals.
• Maximize revenue through strategic upselling, contract negotiation, and creative event and catering solutions.
• Develop and execute monthly SMART sales plans aligned with overall business objectives.
• Build and maintain strong client relationships through proactive communication, follow-up, and exceptional service.
• Understand client needs and deliver tailored solutions that exceed expectations and drive repeat business and loyalty.
• Plan, coordinate, and execute events from initial inquiry through post-event follow-up, ensuring all details are accurate and seamless.
• Conduct site tours, client meetings, and pre-event (pre-con) meetings to confirm event requirements and expectations.
• Collaborate with internal departments (Banquets, Front Desk, Housekeeping, Maintenance, and Food & Beverage) to ensure successful event execution.
• Partner with culinary and sales leadership to develop menus and event concepts aligned with client needs and current trends.
• Identify and pursue new business opportunities through prospecting, networking, market research, and community engagement.
• Maintain knowledge of market trends, competitor activity, and hotel offerings to effectively position and sell services.
• Maintain accurate and organized client records, contracts, and sales activity using CRM and sales systems.
• Prepare and manage all sales documentation (contracts, BEOs, proposals, reports) in a timely and accurate manner.
• Communicate event details, updates, and changes effectively through BEO meetings and ongoing cross-department collaboration.
• Deliver exceptional guest and client experiences by resolving inquiries and concerns in a timely, professional manner.
• Act as Manager-on-Duty as assigned and support hotel operations, including responding to emergencies as needed.
• Ensure compliance with company policies, procedures, and safety standards.
• Represent the hotel professionally within the community and participate in training, meetings, and professional development opportunities.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Indirectly supervises 1-15 employees when the Director of Sales and/or Banquet Captain are not present. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting in interviewing, hiring, and training of team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

JOB REQUIREMENTS

• Hold self and others to high ethical standards.
• Exceptional sales skills to include client development, retention, and communication.
• Demonstrated strategic thinking skills.
• Excellent oral and written communication skills.
• Sales ability and a competitive spirit.
• High energy personality.
• Strong interpersonal and communication skills to develop and enhance business relationships.
• Active member of the community.
• Desire to network and get involved.
• Willingness to provide exceptional customer service.
• Warm, friendly, and service-oriented philosophy.
• High degree of flexibility and tolerance for change.
• Computer literate.
• Excellent organizational and follow-through skills.
• Ability to carry out multi-task projects.
• Ability to work well with diverse groups or individuals.
• Regular and consistent attendance.

Bachelor’s Degree preferred in related field; and/or 3-5 years of equivalent experience in Hospitality Sales or related industry. Experience with sales and catering sales systems preferred.

• Do the Right Thing. Act Ethically. We are responsible for our words, our actions and our results.

• Build Relationships for Life. At Work. At Home. In the Community.

• Solve It. Deliver results through innovation, creative thinking, and problem solving.

• Have Fun. Perform at Your Best. Celebrate Successes.