Job Description
Join one of the fastest growing companies in America, recently recognized as an Inc. 5000 award-winning company with more than 400 percent growth over the past three years. Silencer Central is passionate about the compliancy, knowledge and community education in firearm sound suppression and making silencer buying simple since 2005. Apply today!
Classification: Full time; Exempt
Shift: Monday – Friday, 8:30am-5:00pm
Location: On-site
Job Summary:
At Silencer Central, we believe in being customer-oriented, getting stuff done, and expecting excellence in everything we do. Our core values drive the work and passion of our team members, and they unite our business and customers. Silencer Central is one of the fastest-growing companies in South Dakota. We are seeking a detail-oriented, on-site Sales Operations Coordinator to support this growth by handling critical cross-functional tasks for Banish Suppressors and the Delivered by Silencer Central Program. This role reports to the Operations Supervisor. The Sales Operations Coordinator will manage partner pricing updates, order processing, dealer integrations, and reporting to ensure our sales processes run smoothly and our partners are taken care of. Sales operations roles serve as the essential backbone of a sales team by streamlining processes and maximizing efficiency. In this position, you will apply those principles by maintaining accurate data and communications across the Banish Suppressor and Delivered by Silencer Central program.
Job Responsibilities & Essential Functions:
The Sales Operations Coordinator will handle a variety of cross-functional tasks to support the distribution and fulfillment channels. These responsibilities align with core Sales Operations duties, which often involve analyzing sales data and overseeing administrative processes to meet business goals. The role bridges sales and operations by maintaining accurate data and ensuring timely communication across teams. Specific responsibilities include:
Delivered by Silencer Central Program Support: Manage item pricing updates for fulfillment partners, ensuring ERP is updated with accurate pricing data. Track service-level agreement (SLA) performance metrics (e.g. order turnaround times), inventory levels, aged inventory reports, and generate regular reports for the team.
Partner Integration: Liaise with Sales, Operations, Distribution, Compliance, and IT teams to support partner system integrations (such as EDI feeds or order portals) and promptly resolve any data or process issues.
Dealer Onboarding: Assist with dealer account setup and intake. Create and configure new dealer accounts in ERP, verify required documentation, and guide dealers through the onboarding process.
Order Processing: Process B2B distributor orders in ERP, ensuring accurate entry and fulfillment of orders. Coordinate with operations or third-party logistics as needed and update stakeholders on order status.
Compliance Tracking: Monitor ATF Form 3 transfer status for NFA (firearms) transactions, keeping dealers and internal teams informed of approval progress and ensuring compliance steps are followed.
Reporting: Generate and distribute sales and performance reports for distributor and fulfillment accounts to support data-driven decision-making.
External Communication: Proactively communicate with dealers and fulfillment partners via email or phone regarding order status, pricing changes, and account updates, maintaining a high level of customer service.
- Identify and implement improvements to sales operations workflows, including reducing manual tasks, enhancing partner experiences, and developing SOPs or technology solutions for ordering, pricing, and account management.
Job Requirements & Qualifications:
Experience: 2–3 years of experience in sales operations, account management, or a related role.
Technical Skills: Proficiency in NetSuite (or similar ERP/CRM systems) and advanced Microsoft Excel skills for data analysis.
Analytical Skills: Strong analytical and problem-solving abilities, with experience managing and reporting on sales or operational data.
Communication: Excellent verbal and written communication skills, with a customer-service orientation when interacting with internal teams and external partners.
Organization: Highly organized and detail-oriented. Able to prioritize multiple tasks and manage projects effectively in a fast-paced environment.
Regulatory Knowledge: Familiarity with firearms distribution regulations (e.g. ATF Form 3 procedures) or a willingness to learn.
Preferred: Relevant certifications or training in sales operations or project management. Experience in the firearms/shooting sports industry, distribution logistics, or B2B account servicing is a plus.
Compensation and Benefits:
Salary: $60,000 - $70,000 DOE. Silencer Central offers a competitive total compensation package that includes:
Unlimited PTO
- Incentive Bonus
- Company Paid Holidays
- Health insurance: Copayment Plus Plan or High Deductible Health Plan with $750-$1,500 HSA match
- Dental insurance
- Vision insurance
- LTD and STD insurance
- Company Paid Life Insurance
- EAP
- Colonial Life
- 401(k) with company match
- Employee Discount Program
- Free snacks and drinks
Apply today and join our amazing team! Our business is growing and we need motivated people to help us continue our success!