Job Description
Join one of the fastest growing companies in America, recently recognized as an Inc. 5000 award-winning company with more than 400 percent growth over the past three years. Silencer Central is passionate about the compliancy, knowledge and community education in firearm sound suppression and making silencer buying simple since 2005. Apply today!
Classification: Full time; Exempt
Shift: Primarily Monday – Friday, varying shifts between core hours 8:00am-6:00pm, with flexibility for weekend coverage, events, and business needs.
Location: On-site
Job Summary:
At Silencer Central, we believe in being customer-oriented, getting stuff done, and expecting excellence in everything we do.
The Sales Supervisor will oversee daily phone sales, lobby sales, event sales, and Technical Product Specialist (TPS) operations. Reporting to the Senior Manager of Sales, this role develops employees, drives sales and service results, coordinates staffing and event readiness, and partners across departments to achieve team, departmental, and corporate goals.
Job Responsibilities & Essential Functions:
• Supervise, coach, and develop phone sales, in-person sales, event sales, and Technical Product Specialist employees through onboarding, ongoing training, and clear goals and expectations.
• Monitor sales and service results, coach employees, address performance gaps, and maintain appropriate supervisory records.
• Coach consultative, needs-based selling and accurate communication of products, accessories, services, and the purchasing process.
• Support challenging sales situations and customer concerns while reinforcing accurate customer relationship management (CRM) records, lead management, and timely follow-up.
• Aid in the coordination of event staffing, schedules, and readiness with Marketing and other internal teams, preparing employees to engage attendees, demonstrate products, capture leads, and close sales.
• Monitor event sales and lead follow-up, and share results, customer feedback, and operational needs with department leadership.
• Oversee technical product support, customer inquiries, warranty coordination, and needs-based sales opportunities.
• Partner with Sales, Warranty, Customer Service, and other teams to oversee the resolution of technical questions, product compatibility concerns, and customer escalations.
• Reinforce product knowledge, support quality, and escalation practices; share recurring customer questions, product concerns, and training needs with relevant teams.
• Analyze sales and service trends, workflows, and CRM processes to improve customer experience, results, efficiency, reporting, and automation.
• Recommend staffing and process improvements to department leadership and support sales initiatives, promotions, and department procedures.
• Perform other duties and support department initiatives as assigned.
Job Requirements & Qualifications:
• Three or more years of sales experience with a demonstrated record of meeting goals.
• Ability to coach employees toward measurable results and use sales and service metrics to identify improvements.
• Experience using CRM systems to manage leads, track sales activity, and report results; proficiency with Microsoft Office and Google Workspace.
• Strong communication, active-listening, and problem-solving skills, with the ability to collaborate across teams.
• Ability to prioritize multiple projects, meet deadlines, and manage competing priorities in a fast-paced environment.
• Ability to learn and accurately communicate product information and recognize when specialized technical expertise is needed.
• Ability to work a flexible schedule, including occasional weekends, evenings, and travel to support events.
• Three or more years of supervisory experience, ideally in sales, preferred.
• Bachelor’s degree preferred.
• Familiarity with CRM workflow automation preferred.
• Experience with trade shows, hunting, firearms, or firearm sound suppression preferred.
Supervisory Responsibilities:
• Directly supervises assigned phone sales, in-person sales, event sales, and Technical Product Specialist employees.
• Provides input on hiring and performance management in accordance with company policies and delegated authority.
• Coaches and develops employees, sets clear expectations, and addresses performance needs in partnership with department leadership and Human Resources.
Compensation and Benefits:
Salary: $80,000.00 - $100,000.00 DOE. Silencer Central offers a competitive total compensation package that includes:
- Incentive Bonus
- Unlimited PTO
- Company Paid Holidays
- Health Insurance: Copayment Plus Plans or High-Deductible Health Plan with $750 - $1,500 HSA match
- Dental insurance
- Vision insurance
- LTD and STD insurance
- Company Paid Life Insurance
- EAP
- 401(k) with company match
- Employee Discount Program
Apply today and join our amazing team! Our business is growing and we need motivated people to help us continue our success!