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SDP Support Specialist

Innovative Systems LLC

Mitchell, SD US

Posted/Updated: 10 days ago

Job Description

Innovative Systems seeks a Technical Support Specialist to join our talented SDP (Service Delivery Platform) Support team. This role involves supporting customer systems and maintaining IMS/SDP applications. The position is available onsite or remotely for the right candidate.

To apply, please visit our website:?Innovative Systems (innovsys.com)

Applications submitted elsewhere will not be considered.

Responsibilities:

  • Assist clients with installing, provisioning, and maintaining Innovative Systems SDP applications.

  • Deliver outstanding customer service through timely responses and proactive solutions.

  • Diagnose, resolve, and document hardware and software issues promptly and accurately.

  • Provide end-user training and support as needed.

  • Manage projects involving clients, third-party vendors, and internal staff.

  • Some travel to client sites is required.

Ideal Candidate Skills:

  • Experience with Windows OS, Linux, Windows Web Servers, Wireshark, network routing, and switching.

  • Understanding Internet standards for server-based applications (TCP/IP, DNS, FTP, SSH, HTML, XML, HTTP/HTTPS).

  • Experience with voice telephony technology, PBX systems, SIP phone technology, and broadband service provider gear (Calix, Adtran, Nokia, Zhone, etc.).

  • Excellent oral and written communication and documentation skills.

  • Ability to work independently and in a team environment.

  • Desire to stay current with the latest communications, networking, protocols, hardware, and software technology.

  • A Background in Network Administration, Data Analytics, Software Development, Telecommunications, IT, Computer Science, Broadband, or Wireless studies is beneficial.

Benefits:

  • Competitive wages

  • Generous paid time off

  • Ten paid holidays

  • 401(k) matching

  • Company-paid family Blue Cross Blue Shield health insurance plan

  • Company contributions to an HSA plan

  • Company-paid employee dental and vision insurance

  • Company-paid life insurance

  • Company-paid short- and long-term disability insurance

If you are passionate about customer support and eager to make an impact in a fast-moving company, we encourage you to apply. Submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to hearing from you.

To apply, please visit our website:?Innovative Systems (innovsys.com)

Applications submitted elsewhere will not be considered.

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