Job Description
PLEASE ATTACH THE ADDITIONAL REQUIREMENTS LISTED AT THE BOTTOM OF THIS PAGE
Job ID: 32435
Agency: South Dakota Department of Game Fish & Parks - Wildlife Division
Location: Fort Pierre, SD
Salary: $18.80 - $21.14/hr, depending on qualifications
Pay Grade: F
Closing Date: 09/09/2025
Do you have a high degree of professional ethics and integrity?
Are you excellent at organizing and prioritizing multiple tasks and projects while maintaining a positive attitude in a fast-paced work environment, with aggressive deadlines?
Do you welcome the opportunity to tackle problems and think quickly to find innovative solutions?
Are you an effective, outgoing communicator who enjoys providing superior customer service?
Are you detailed-oriented and take pride in completing a job well done?
Did you answer yes to these questions? Then YOU are who we're looking for!
Why the South Dakota Department of Game, Fish and Parks?
Culture and tradition run strong at the Department of Game, Fish and Parks (GFP). Our skilled workforce believes in professionalism and accountability to meet the growing expectations of our customers. Working here isn't just a job - it's a life's passion. Our atmosphere empowers professional success, team building, and facilitating relationships with organizations to ensure our state's rich outdoor heritage lives on for the next generation.
At Game, Fish and Parks our team culture and work atmosphere are centered on our four strategic plan goals.
- Provide outdoor recreational opportunities.
- Serve as stewards of our state's natural resources.
- Deliver excellent customer service.
- Foster professional excellence.
All we need is you to join our team! Sound like a good fit so far?
As a South Dakota Department of Game, Fish and Parks employee, here is what you will experience:
- Innovation - The GFP team is consistently revolutionizing enhancements to outdoor recreation in terms of technology and customer experience. We invite new ideas and interaction from our employees.
- Collaboration and Communication - Our employees work with various teams within the agency, outside state and federal agencies, and public stakeholders. We aspire for all our employees to have a voice in our strategic plan in order to map our future goals and objectives.
- Professional Development - We provide training and support for you to become an expert in the field and obtain the skills necessary to be successful in your position.
- Task Diversity - At GFP the work duties are never boring. Your duties may include meetings with coworkers, collaborating with other government representatives, representing the Department at meetings, and visiting one of our many state parks or habitat conservation areas.
- Part of the Big Picture - Our employees work is user-friendly and extends past the Licensing Team. Our services are relied upon daily by thousands of customers and play a critical role in hunting and fishing in South Dakota.
What You Will Do:
The Senior Secretary will serve as a critical team member within the GFP Licensing Office in Fort Pierre. The position will be focused on the printing of all big game licenses/tags, assisting customers via phone, in-person, and email with issues/errors and questions, monitoring hunting application deadlines, processing hunting license applications, and determining the eligibility of specialty/miscellaneous license applications. This position operates GFP's licensing system effectively and provides exceptional customer service to people that experience system issues/errors. The Senior Secretary will also update licensing resources, provide support to GFP regional offices on tag/license printing and hunting/fishing license questions. This position will review and comprehend applicable laws, rules, and regulations as they pertain to hunting and fishing, and manage cash handling procedures/duties within the office.
This position works in a typical office environment where some lifting may be required. Some weekend and evening work will be necessary. This is a Full-Time position with the SD GFP - Wildlife Division. For more information, please visit https://gfp.sd.gov/ .
The Ideal Candidate Will Have:
- experience with Microsoft 360, computer/internet usage, and knowledge of how to utilize the programs to assist in daily procedures;
- strong attention to detail;
- extensive knowledge of GFP's licensing system and new technologies;
- extensive knowledge of South Dakota's hunting and fishing laws, rules and regulations;
- extensive experience with data management systems and analyzing large amounts of complex data;
- strong written and verbal communication skills;
- excellent customer service skills.
Knowledge, Skills, and Abilities:
- ability to manage multiple projects at the same time and ensure high levels of accuracy with data all with aggressive timelines;
- ability to trouble-shoot and identify errors in system processes and determine appropriate solutions to resolve issues/errors;
- positive attitude and ability to work as a team member;
- ability to provide oversight on licensing rules and regulations to the public, license agents, and staff;
- ability to make good decisions with high profile issues;
- effectively plan, assign, and organize work activities and prioritize projects to meet deadlines;
- experience creating and performing trainings to various audiences on multiple platforms;
- ability to adapt communication style with customer interactions and de-escalate frustrated customers/situations.
Additional Requirements: To be considered, please attach your resume.
This position is eligible for Veterans' Preference per ARSD 55:10:02:08.
The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South
Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.
The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information at https://bhr.sd.gov/job-seekers/work-for-state-government/ . This position is a member of Class A retirement under SDRS.
Must apply online: https://gen-stateofsouthdako-trn.inforcloudsuite.com/hcm/xmlhttp/shorturl.do?key=25N
You must apply online, emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources
Telephone: 605.773.3148 Email: careers@state.sd.us
http://bhr.sd.gov/workforus
"An Equal Opportunity Employer"
#LI-Onsite