Service Manager

Job Description

Sioux City Truck & Trailer is looking to hire a Service Manager.

Position Summary:
The Service Manager is responsible for overseeing the daily operations of the service department, ensuring high-quality customer service, efficient workflow, and profitability. This role leads service technicians, manages schedules, and maintains strong customer relationships.

Key Responsibilities:

• Supervise and support service technicians and staff
• Schedule and manage daily workflow to maximize efficiency
• Ensure timely and accurate completion of service jobs
• Maintain high levels of customer satisfaction and handle escalations
• Monitor department performance, productivity, and profitability
• Train, coach, and develop team members
• Maintain compliance with safety and company policies
• Coordinate with parts and sales departments as needed

Qualifications:

• Previous experience in service management or a related field
• Strong leadership and team management skills
• Excellent communication and customer service abilities
• Organizational and problem-solving skills
• Technical knowledge relevant to the industry (automotive, diesel, equipment, etc.) preferred

What We Offer:

• Competitive pay
• Benefits package
• Growth opportunities
• Supportive team environment
• Matching 401K

Please email your resume to cheryl.rierson@nattinc.com