Shared Services Supervisor

Job Description

Job ID: 35284
Agency: Bureau of Human Resources and Administration
Location: Pierre; Sioux Falls; or Rapid City, SD Salary: $27.84-$34.50 Hourly, depending on qualifications
Pay Grade: J
Closing Date: 4/3/26

This is a Full-Time 40 Hours Weekly position with the Bureau of Human Resources and Administration's Shared Services team. For more information on the Bureau of Human Resources and Administration, please visit https://www.sd.gov/bhra .

As the Shared Services Supervisor, you will be at the forefront of ensuring smooth and accurate workforce data processing and excellent customer service for State of South Dakota employees. This is an impactful role where you will lead critical intake, setup, and pre-processing functions, preparing essential data for seamless handoff to the Auditor's Office and Bureau of Finance and Management. This role is designed for a motivated and detail-oriented leader ready to drive accountability, inspire a high-performing team, and enhance operational excellence across statewide agencies.

In this role, you'll guide a multi-functional team, upholding strict standards of data integrity and ensuring that timelines are consistently met. Your efforts will play a pivotal role in establishing accurate and reliable data flows that directly support thousands of state employees, while also driving innovations in workflow efficiency and process accuracy. You'll work closely with a wide range of agency representatives, fostering collaboration and accountability and ensuring that data collection and validation meet the highest standards.

Join us in shaping a service focused team and play a critical role in implementing an optimized data management system that supports the state workforce and brings meaningful change to data processing standards. Your leadership will empower a dedicated team, streamline critical processes, and make a measurable impact on state operations every day.

Licenses and Certifications:

Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) is preferred.

The Ideal Candidate Will Have:

• Proven Leadership Experience: You bring a strong track record of successfully managing multi-functional teams, particularly in HR, data management, or similar environments. Your leadership motivates high performance, fosters accountability, and cultivates a culture of collaboration.
• Attention to Data Integrity: You are meticulous and detail-oriented, consistently maintaining the highest standards of data accuracy and integrity, ensuring that every process runs smoothly and without error.
• Strategic Thinking and Process Optimization: You think critically about workflows and actively seek out opportunities to improve efficiency. By identifying areas for improvement, you implement effective solutions that streamline operations and leverage technology for maximum impact.
• Strong Interpersonal and Communication Skills: You excel in building and maintaining relationships with employees, agency representatives, and stakeholders at all levels. Clear communication is a hallmark of your leadership, as you set expectations, establish standards, and encourage teamwork and collaboration.
• Analytical and Problem-Solving Expertise: You have a natural ability to analyze data processes, quickly troubleshoot discrepancies, and resolve issues. Your skills in implementing thorough review protocols ensure errors are minimized and accuracy is maximized.
• Commitment to Continuous Improvement: You are passionate about growth-both personal and for your team. Staying informed on industry best practices, you promote a culture of learning and development, ensuring your team is equipped with the knowledge and skills needed to succeed.

Knowledge, Skills, and Abilities:

Knowledge of:

• Data Integrity and Security Protocols - Experience with safeguarding data accuracy, confidentiality, and security throughout the intake and pre-processing stages, including familiarity with best practices for handling sensitive employee information.
• HR and Compliance Regulations - Knowledge of state and federal labor laws, HR policies, and compliance standards relevant to timekeeping and data integrity, ensuring the team's processes align with all regulatory requirements.
• Timekeeping and Workforce Data Management Systems - Familiarity with systems used for time tracking, attendance, and employee data management, with the ability to leverage these tools for efficient data intake, setup, and validation.

Skill to:

• Leadership and Team Supervision - Strong leadership skills to effectively supervise, coach, and inspire a team in a collaborative, service-oriented environment.
• Communication and Interpersonal Skills - Excellent verbal and written communication skills for working with diverse teams, building consensus, and providing clear guidance to employees and managers.
• Attention to Detail and Accuracy - High level of accuracy and attention to detail to ensure compliance and reliability.

Ability to:

• Planning and Execution - Ability to assist in implementing an HR shared services model aligned with state objectives, enhancing scalability, efficiency, and consistency across supported functions.
• Adaptability and Flexibility - Capacity to navigate and lead change, adapt to new technologies, and respond to evolving needs of the organization and agencies.
• Time Management and Prioritization - Ability to manage multiple tasks, meet deadlines, and prioritize work effectively in a high-demand environment.
• Customer Service Orientation - Dedication to providing excellent service to employees, understanding their needs, and building effective partnerships across agencies.

This position is eligible for Veterans' Preference per ARSD 55:10:02:08.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information here . This position is a member of Class A retirement under SDRS.

Must apply online: https://gen-stateofsouthdako-trn.inforcloudsuite.com/hcm/xmlhttp/shorturl.do?key=3R6
You must apply online, emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources
Telephone: 605.773.3148 Email: careers@state.sd.us
http://bhr.sd.gov/workforus
"An Equal Opportunity Employer"

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