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Shelter and Emergency Services Manager

Call To Freedom

Sioux Falls, SD

Posted/Updated: 16 days ago

Job Description

Call to Freedom is committed to identifying and responding to the needs of individuals at-risk of human trafficking and/or exploitation and those working to transition out of the life of human trafficking. The Shelter and Emergency Services Manager’s purpose is to coordinate community responses to cases of human trafficking throughout South Dakota.

Key tasks include assisting in establishing or connecting with community response teams and coordinating responses within those teams for victims of human trafficking, supervising the regional case coordinators in case management and service delivery, and assisting with training members of response teams in identifying and assessing victims of human trafficking.

Supervised by: Director of Outreach and Emergency Services

Primary Responsibilities

•         Be the CTF liaison for identification and assessment within community response teams throughout South Dakota.

•         Prepare and implement assessment and intake tools CTF and community partners to utilize.

•         Supervise and support Statewide Rural Case Manager's in service delivery and case management to rural clients.

•         Supervise Bi-lingual case management position as well as Reentry case management positions.

•         Work with Community Navigator in training rural community responses in human trafficking and service delivery for human trafficking clients.

•         Work with community partners to build referral sources and collaborations.

•         Work with partners who provide response services to newly identified victims and be the main point of contact between CTF and the referral source.

•         Work with the Director of Outreach & Emergency Services to assign new referrals to outreach case managers.

•         Assist organizations serving rural clients with establishing referral sources to community providers (medical, counseling, employment, etc.)

•         Work with established rural partners who provide response services to newly identified victims and be the main point of contact to provide ongoing training and technical assistance.

•         Serve as CTF representative on rural SART committees in collaboration with Community Navigator.

•         Serve as CTF representative for Children’s Inn Clients.

•         Maintain documentation and records as appropriate.

•         Responsible for daily entry of partnership data and client data as needed into CTF database for grant reporting.

•         Travel as needed for CTF to meet with community response teams and partner organizations, using agency provided vehicles.

•         Attends staff meetings, luncheons and other outreach events as assigned in person or via the web.

•         Works with the Director of Outreach and Emergency Services to coordinate Occupational Therapy, Employment Services and Substance/Mental Health assessment services as needed for rural response teams providing direct services to clients through CTF resources.

•          Adhere to confidentiality policy regarding clients.

•         Conduct ongoing trainings to servic partners and attend trainings (in person or webinar) regarding human trafficking (labor and sex) or trauma-informed practices on a quarterly basis.

•         Provide administrative and case management support to the Statewide Rural Case Managers.

•         Other duties as assigned.


•         Prefer Bachelor's degree in Social Work, Counseling, and experience in case management with victims of violence, trafficking, trauma, and/or substance abuse essential.

•         Training in trauma-informed care is beneficial.

•         Must be willing to travel regionally 1-2 days per week.

•         Excellent verbal and written communication skills. Flexible, self-directed, and responsive.

•         Full-time 40 hours+/week, must be able to adapt to flexible scheduling; including evenings and weekend hours as needed.