Job Description
At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.
We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.
Considered one of the nation's strongest financial organizations, we've achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.
Job Description:
Location: Sioux Falls, SD
Job Schedule: Full-Time
Company: First PREMIER Bank
About the Role
Manage and recover unpaid debts from customers by way of both inbound/outbound calls and written communication. Ensuring compliance with the organization's bank policies and procedures while delivering quality customer service.
Job Duties and Responsibilities
Essential duties and responsibilities include the following. Other duties may be assigned.
- Deliver quality service to customers and resolving delinquent loans by establishing payment arrangements, addressing queries, and scheduling repossessions.
- Identify and use all relevant information to contact customers about their delinquent loans.
- Document relevant information after each contact with a customer to ensure that the organization has quality records.
- Conduct follow-ups on payment arrangements and promises to pay, ensuring commitments are met and addressing any issues that arise.
- Comprehensive knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes to ensure own work adheres to those standards.
- Collaborate with external legal counsel on all matters related to legal proceedings and bankruptcy cases.
- Coordinate with repossession agents to initiate and manage repossessions when necessary, ensuring collateral is secured and prepared for sale through the appropriate channels.
Skills and Qualifications
- Works with full competence to express ideas, request actions, negotiate arrangements, and formulate plans by means of clear and effective written and verbal communication. Typically works without supervision.
- Works at a proficient level to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability.
- Works at a skilled level to plan, organize, prioritize, and oversee activities to efficiently meet objectives.
- Works with full competence to use and apply processes, procedures, and validate and investigate delinquent loans.
- High school education or an equivalent combination of education and experience is required. 1-2 years collections experience with a proficient understanding of bank loan systems is preferred.
Competitive Benefits Package
- Full medical benefits when working 20+ hours per week
- Traditional and High Deductible health plan options available
- FREE dental and vision coverage
- Generous Paid Time Off plans
- 401(k) - dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- PREMIER Wellness Program
- Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
- Fun Employee Parties
Our Culture
- Emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work
- Various Career advancement opportunities and growth
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more